Reschedule or cancel an appointment

Use this guide to change an appointment time (reschedule) or stop an appointment (cancel) from the Tipo Appointment Booking app.

✅ Before you start

• You need at least 1 appointment created.

• Your staff/team member must have availability for the new date/time (otherwise the time picker may not offer the slot).

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📅 Reschedule an appointment

Appointments can now be rescheduled by both admin and customers.

Option 1 — Admin reschedules (from app)

1. Open the app > click Appointments > click on the appointment you want

Choose a view:

• Month view = quick overview

• List view = easier filtering/searching

1. Select the appointment to open Appointment details

2. Click Reschedule (top-right)

• In the popup:

  • Select Team member (if available)

  • Pick a new date

  • Pick a new time in Date range

  • Click Reschedule to confirm

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👤 Option 2 — Customer reschedules (from email)

Customers can reschedule directly from their booking email.

How it works

1. Customer opens booking confirmation email

2. Clicks Reschedule appointment button

1. A reschedule widget opens > Customer selects a new available time

1. Click Confirm

The appointment updates automatically.

Important rules

• Customers can only reschedule, not cancel appointments

• Rescheduling depends on slot availability

• Admin will see the updated time in calendar

⏱️ Reschedule time limit: To avoid last-minute changes:

• Customers can reschedule until 1 day before the appointment. Within 24 hours → rescheduling is blocked

• Admin can still reschedule manually if needed

⇒ This ensures merchants have enough preparation time.

💡 What changes after rescheduling?

• The appointment’s start/end time updates.

• The appointment stays linked to the same customer and service.

• If the time slot is not available, you may need to adjust staff availability first.

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❌ Cancel an appointment

1. Open the app > click Appointments > click on the appointment you want

Select the appointment to open Appointment details

Choose a view:

• Month view = quick overview

• List view = easier filtering/searching

1. On the Appointment details page, click More actions

2. Select Cancel appointment > confirm to cancel again on the popup

What happens when you cancel?

• The appointment is marked as Canceled (or removed from active scheduling depending on your system rules).

• The time slot becomes available again (unless blocked by other rules).

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🧪 Example: Reschedule

Scenario: A customer booked Yoga Class on Dec 17, 2025 (08:00–09:00), but asks to move it to a different day.

Steps:

1. Open Apps → Tipo Appointment booking app → Appointments

2. Click the Yoga Class appointment → open details

3. Click Reschedule (top-right)

4. In the popup:

   • Team member: Staff 1

   • Date: choose Dec 18, 2025

   • Time: choose a new time from the dropdown , e.g. 11:00

5. Click Reschedule to confirm

✅ Done, the appointment date/time is updated.

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🙋 Still need support?

If you still need help, please feel free to contact us at [email protected]. We’ll be happy to assist you further.