> For the complete documentation index, see [llms.txt](https://docs.tipo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tipo.io/tipo-appointment-booking/mail-notification/customize-email-content.md).

# Customize email content

### 🛠️ Steps to edit email template

1. Open the app > click **Notifications**
2. Select **Customer** or **Team member** or **Merchant** 
3. Click the email template you want to edit

<figure><img src="/files/yaTx7pdnCoIkFnrit0pG" alt=""><figcaption></figcaption></figure>

3. Inside the template editor:
   * Update **Subject**
   * Update **Content** (email body)
4. Click **Save**

***

### 🧩 Insert variables (dynamic data)

Variables let you automatically show **real booking information** in your emails, such as the customer name, service name, date, time, and location.

When the email is sent, Tipo replaces each variable with the **actual data from the booking**.

#### 📌 What is a variable?

A variable is a placeholder wrapped in double curly braces, for example:

* `{{ customer.name }}`
* `{{ variant.name }}`
* `{{ booking.start_at }}`

⇒ Customers and staff will never see the variable code, they only see the final value.

#### ➕ How to insert a variable

* Copy the variable (example: `{{ booking.start_time }}`)
* Paste it into the **Subject** or **Content**

<figure><img src="/files/cJ5WIExy4IMAa0L0ECfT" alt=""><figcaption></figcaption></figure>

***

#### ✉️ Example: Customer confirmation email

**Subject**

```
Your booking for {{ variant.name }} is confirmed
```

**Email content**

```
Hi {{ customer.name }},

Your booking has been confirmed. Here are the details:

Service: {{ variant.name }}
Date: {{ booking.start_date }}
Time: {{ booking.start_time }} – {{ booking.end_time }}
Location: {{ booking.location }}

We look forward to seeing you!
```

📌 **Result the customer sees:**

Hi Anna,\
Your booking for Yoga Class is confirmed\
Date: Dec 17, 2025\
Time: 08:00 – 09:00\
Location: Hanoi Studio

***

**🙋 Still need support?**

If you still need help, please feel free to contact us at <hi@tipo.io>. We’ll be happy to assist you further.