# How email notifications work

Tipo Appointment can automatically send emails when a booking is created or updated. This guide explains **who receives emails, when they’re sent, and how to customize them.** 

### ℹ️ The basics

Email notifications in Tipo are based on 4 things:

1. **Recipient** — Who should get the email (Customer / Merchant / Team member)
2. **Trigger** — What event sends the email (Approved, Canceled, Reminder, etc.)
3. **Content** — Subject + email body (you can edit both)
4. **Provider** — How the email is delivered (Tipo email or your SMTP)

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### 📍 Where to manage email notifications

Open the app > click **Notifications**

<figure><img src="https://2420234940-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1ux6d1pfkKFKCAAHuj8H%2Fuploads%2FgH7oNBbepMXYthEW8XX3%2F2025-12-16_17-48-24.png?alt=media&#x26;token=86a1be09-c71f-4f80-b30f-883616ba3fc6" alt=""><figcaption></figcaption></figure>

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### 👥 Who can receive emails

At the top of the **Notifications** page, you’ll see 3 tabs:

* **Customer:** emails sent to the person who books
* **Merchant:** emails sent to the store/admin email
* **Team member:** emails sent to the assigned staff/provider (if your booking uses team members)

Tip: If you want different wording for customers vs staff, switch tabs and edit each template separately.

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### ⚡ What triggers an email

Inside each tab, you can turn on/off notifications for events like:

* **Booking created**
* **Booking approved**
* **Booking canceled**
* **Booking declined**
* **Booking reminder**
* **Booking rescheduled**

If a checkbox is enabled, Tipo will send that email when the event happens.\
&#x20;If it’s disabled, no email will be sent for that event.

<figure><img src="https://2420234940-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1ux6d1pfkKFKCAAHuj8H%2Fuploads%2Fk1BkPbaKQqQn8mXwAM5t%2F2025-12-16_17-49-43.png?alt=media&#x26;token=86eab745-d1fe-4aac-a50e-b290b3d4b6e1" alt=""><figcaption></figcaption></figure>

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### ✍️ What the email looks like

For each trigger, you can customize:

* **Subject** (the email title)
* **Content** (the email body)

<figure><img src="https://2420234940-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1ux6d1pfkKFKCAAHuj8H%2Fuploads%2FEhjGhFLVMZhWTebqte5a%2F2025-12-16_17-50-05.png?alt=media&#x26;token=50f7dcb2-3c7c-4762-8d0f-6b6a25b6f5a8" alt=""><figcaption></figcaption></figure>

You can also insert **variables** (placeholders) like:

* `{{ customer.name }}`
* `{{ booking.start_at }}`
* `{{ variant.name }}`

Variables automatically pull real booking data when the email is sent.

On the left side, look for **Available variables** to copy/insert into your template.

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### 🚚 How emails are delivered (Email Provider)

In the Notifications page, you’ll also see **Provider** settings.

* **Tipo email** (default): quickest setup, works for most stores.&#x20;

Sender name: store name&#x20;

Sender email address: **<no-repoly@tipo.io>**

* **SMTP** (optional): use your own email server if you need a custom sending domain, stricter control, or deliverability rules&#x20;

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### ✅ Typical setup&#x20;

For most stores, start with:

1. **Customer tab**
   * Enable: Booking created / approved / canceled
   * Enable: Booking reminder (if you use reminders)
2. **Team member tab**
   * Enable: Booking created (so staff know when they get a new booking)
3. **Merchant tab**
   * Enable: Booking created / canceled (so you can monitor changes)

Then customize subject/content after you confirm emails are sending correctly.

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### 🧩 Related email guides (suggested next reads)

* [Customer emails](https://docs.tipo.io/tipo-appointment-booking/~/revisions/rcdVRgVNJz9Wp06kuZfo/mail-notification/customer-emails)
* [Team member emails](https://docs.tipo.io/tipo-appointment-booking/~/revisions/rcdVRgVNJz9Wp06kuZfo/mail-notification/team-member-emails)
* [Admin (merchant) emails](https://docs.tipo.io/tipo-appointment-booking/~/revisions/rcdVRgVNJz9Wp06kuZfo/mail-notification/admin-emails)
* [Customize email content](https://docs.tipo.io/tipo-appointment-booking/~/revisions/rcdVRgVNJz9Wp06kuZfo/mail-notification/customize-email-content)
* [Email provider (SMTP)](https://docs.tipo.io/tipo-appointment-booking/~/revisions/rcdVRgVNJz9Wp06kuZfo/mail-notification/email-provider-smtp)

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**🙋 Still need support?**

If you still need help, please feel free to contact us at <hi@tipo.io>. We’ll be happy to assist you further.