How email notifications work

Tipo Appointment can automatically send emails when a booking is created or updated. This guide explains who receives emails, when they’re sent, and how to customize them.

ℹ️ The basics

Email notifications in Tipo are based on 4 things:

1. Recipient — Who should get the email (Customer / Merchant / Team member)

2. Trigger — What event sends the email (Approved, Canceled, Reminder, etc.)

3. Content — Subject + email body (you can edit both)

4. Provider — How the email is delivered (Tipo email or your SMTP)

---

📍 Where to manage email notifications

Open the app > click Notifications

---

👥 Who can receive emails

At the top of the Notifications page, you’ll see 3 tabs:

• Customer: emails sent to the person who books

• Merchant: emails sent to the store/admin email

• Team member: emails sent to the assigned staff/provider (if your booking uses team members)

Tip: If you want different wording for customers vs staff, switch tabs and edit each template separately.

---

⚡ What triggers an email

Inside each tab, you can turn on/off notifications for events like:

• Booking created

• Booking approved

• Booking canceled

• Booking declined

• Booking reminder

• Booking rescheduled

If a checkbox is enabled, Tipo will send that email when the event happens. If it’s disabled, no email will be sent for that event.

---

✍️ What the email looks like

For each trigger, you can customize:

• Subject (the email title)

• Content (the email body)

You can also insert variables (placeholders) like:

• {{ customer.name }}

• {{ booking.start_at }}

• {{ variant.name }}

Variables automatically pull real booking data when the email is sent.

On the left side, look for Available variables to copy/insert into your template.

---

🚚 How emails are delivered (Email Provider)

In the Notifications page, you’ll also see Provider settings.

• Tipo email (default): quickest setup, works for most stores.

Sender name: store name

Sender email address: [email protected]

• SMTP (optional): use your own email server if you need a custom sending domain, stricter control, or deliverability rules

---

✅ Typical setup

For most stores, start with:

1. Customer tab

   • Enable: Booking created / approved / canceled

   • Enable: Booking reminder (if you use reminders)

2. Team member tab

   • Enable: Booking created (so staff know when they get a new booking)

3. Merchant tab

   • Enable: Booking created / canceled (so you can monitor changes)

Then customize subject/content after you confirm emails are sending correctly.

---

🧩 Related email guides (suggested next reads)

• Customer emails

• Team member emails

• Admin (merchant) emails

• Customize email content

• Email provider (SMTP)

---

🙋 Still need support?

If you still need help, please feel free to contact us at [email protected]. We’ll be happy to assist you further.