How email notifications work

Tipo Appointment can automatically send emails when a booking is created or updated. This guide explains who receives emails, when they’re sent, and how to customize them.

ℹ️ The basics

Email notifications in Tipo are based on 4 things:

1. Recipient — Who should get the email (Customer / Merchant / Team member)
2. Trigger — What event sends the email (Approved, Canceled, Reminder, etc.)
3. Content — Subject + email body (you can edit both)
4. Provider — How the email is delivered (Tipo email or your SMTP)

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📍 Where to manage email notifications

Open the app > click Notifications

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👥 Who can receive emails

At the top of the Notifications page, you’ll see 3 tabs:

• Customer: emails sent to the person who books
• Merchant: emails sent to the store/admin email
• Team member: emails sent to the assigned staff/provider (if your booking uses team members)

Tip: If you want different wording for customers vs staff, switch tabs and edit each template separately.

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⚡ What triggers an email

Inside each tab, you can turn on/off notifications for events like:

• Booking created
• Booking approved
• Booking canceled
• Booking declined
• Booking reminder
• Booking rescheduled

If a checkbox is enabled, Tipo will send that email when the event happens.
If it’s disabled, no email will be sent for that event.

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✍️ What the email looks like

For each trigger, you can customize:

• Subject (the email title)
• Content (the email body)

You can also insert variables (placeholders) like:

• {{ customer.name }}
• {{ booking.start_at }}
• {{ variant.name }}

Variables automatically pull real booking data when the email is sent.

On the left side, look for Available variables to copy/insert into your template.

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🚚 How emails are delivered (Email Provider)

In the Notifications page, you’ll also see Provider settings.

• Tipo email (default): quickest setup, works for most stores.

Sender name: store name

Sender email address: no-repoly@tipo.io

• SMTP (optional): use your own email server if you need a custom sending domain, stricter control, or deliverability rules

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✅ Typical setup

For most stores, start with:

1. Customer tab
   • Enable: Booking created / approved / canceled
   • Enable: Booking reminder (if you use reminders)
2. Team member tab
   • Enable: Booking created (so staff know when they get a new booking)
3. Merchant tab
   • Enable: Booking created / canceled (so you can monitor changes)

Then customize subject/content after you confirm emails are sending correctly.

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🧩 Related email guides (suggested next reads)

• Customer emails
• Team member emails
• Admin (merchant) emails
• Customize email content
• Email provider (SMTP)

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🙋 Still need support?

If you still need help, please feel free to contact us at hi@tipo.io. We’ll be happy to assist you further.