Reschedule notifications

When you reschedule an appointment in Tipo, you can choose whether to send an email update to customers. This helps customers stay informed when the time or team member changes.

💡 How reschedule notifications work

Reschedule notifications have two required parts:

1. The Rescheduled email must be enabled in Notifications
2. The Send email notification customers checkbox must be checked when you reschedule an appointment

If either step is missing, no email will be sent.

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⚙️ Step 1: Enable “Booking rescheduled” email

Before rescheduling any appointment, make sure the email template is turned on.

How to set

1. Go to the app > go to Notifications > open the Customer tab
2. Make sure Booking rescheduled is checked
3. Edit email content as you want
4. Click Save after making changes.

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📝 Step 2: Reschedule an appointment

1. Open the app > click Appointments > click on the appointment you want

Choose a view:

• Month view = quick overview
• List view = easier filtering/searching

1. Select the appointment to open Appointment details
2. Tick on Send email notification customers checkbox (optional)

3. Click Reschedule (top-right)

• In the popup:
  • Select Team member (if available)
  • Pick a new date
  • Pick a new time in Date range
  • Click Reschedule to confirm

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🌟 Best practices

• Turn on customer notifications when:
  • you change the time/date
  • you assign a different team member
  • the customer needs to prepare (location, online link, etc.)
• Leave it off when:
  • you’re making internal adjustments (testing, admin cleanup)
  • the change doesn’t affect the customer experience

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🙋 Still need support?

If you still need help, please feel free to contact us at hi@tipo.io. We’ll be happy to assist you further.