# Reschedule notifications

When you reschedule an appointment in Tipo, you can choose whether to send an email update to customers. This helps customers stay informed when the time or team member changes.

### 💡 How reschedule notifications work

Reschedule notifications have **two required parts**:

1. The **Rescheduled email** must be enabled in **Notifications**
2. The **Send email notification customers** checkbox must be checked when you reschedule an appointment

If either step is missing, **no email will be sent**.

<figure><img src="/files/EjUQ2rmp9udQCImQovw0" alt=""><figcaption></figcaption></figure>

***

### ⚙️ Step 1: Enable “Booking rescheduled” email

Before rescheduling any appointment, make sure the email template is turned on.

#### How to set

1. Go to the app > go to **Notifications > o**pen the **Customer** tab
2. Make sure **Booking rescheduled** is checked
3. Edit email content as you want
4. Click **Save** after making changes.&#x20;

<figure><img src="/files/SV6MMAuBSegwDmx3aJno" alt=""><figcaption></figcaption></figure>

***

### 📝 Step 2: Reschedule an appointment <a href="#reschedule-an-appointment" id="reschedule-an-appointment"></a>

1\. Open the app > click **Appointments** > click on the appointment you want

Choose a view:

* **Month** view = quick overview
* **List** view = easier filtering/searching

1. Select the appointment to open **Appointment details**
2. Tick on **Send email notification customers** checkbox (optional)

<figure><img src="/files/Q5pvafmSfs05vdR2HjR5" alt=""><figcaption></figcaption></figure>

3. Click **Reschedule** (top-right)

<figure><img src="https://docs.tipo.io/~gitbook/image?url=https%3A%2F%2F2420234940-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F1ux6d1pfkKFKCAAHuj8H%252Fuploads%252FZ5fXWih2sWFPYpZWgkBa%252F2025-12-15_20-17-07.png%3Falt%3Dmedia%26token%3D128eee7e-cf3b-42c9-b895-d7462a26b354&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=6845ddde&#x26;sv=2" alt=""><figcaption></figcaption></figure>

* In the popup:
  * Select **Team member** (if available)
  * Pick a **new date**
  * Pick a **new time** in **Date range**
  * Click **Reschedule** to confirm

<figure><img src="https://docs.tipo.io/~gitbook/image?url=https%3A%2F%2F2420234940-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F1ux6d1pfkKFKCAAHuj8H%252Fuploads%252F0rHV54JIQxm9nlJAfeIt%252F2025-12-15_20-18-32.png%3Falt%3Dmedia%26token%3Dbfd19cbe-855d-44f3-877a-14f5adcb1acb&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=7dbf084c&#x26;sv=2" alt=""><figcaption></figcaption></figure>

***

### 🌟 Best practices

* Turn on customer notifications when:
  * you change the time/date
  * you assign a different team member
  * the customer needs to prepare (location, online link, etc.)
* Leave it off when:
  * you’re making internal adjustments (testing, admin cleanup)
  * the change doesn’t affect the customer experience

***

**🙋 Still need support?**

If you still need help, please feel free to contact us at <hi@tipo.io>. We’ll be happy to assist you further.


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