# Why is the booking form not showing?

After you create a service, you visit the Shopify product page, but the booking form doesn’t appear. Use this checklist to find the cause and fix it.

### 1- Check you’re editing the same theme you’re viewing

If the app embed is enabled on an **unpublished** theme, you won’t see the booking form on your **live** storefront.

To show the booking form on the live website, please integrate the app to the live theme and check again. Activate the app embed on the theme [here](https://tipo.io/index.php/kb/integrate-uninstall-the-app-to-a-theme/#ch_1)

<figure><img src="https://2420234940-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1ux6d1pfkKFKCAAHuj8H%2Fuploads%2FL5C2n2nwQm7tox30Ykyt%2Fimage.png?alt=media&#x26;token=f5cf3429-2cda-44ef-a2eb-6f6a68aa6991" alt=""><figcaption></figcaption></figure>

***

### 2- Make sure the service product is Active

Tipo uses a Shopify **product** to power a **service**. If the product is not **Active**, the product page (and booking form) may not be visible to customers.

**What to do**

1. Go to **Shopify admin → Products**
2. Open the product that is linked to your service
3. Set **Product status** to **Active**.

<figure><img src="https://2420234940-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1ux6d1pfkKFKCAAHuj8H%2Fuploads%2FwkvcqhoNObcS9cUloZ1H%2F2025-08-11_15-22-28.png?alt=media&#x26;token=2d09a140-35cf-45f5-acdd-1afe9dcc7ae9" alt=""><figcaption></figcaption></figure>

***

### 3- Confirm the product is published to the Online Store sales channel

Even if a product is Active, it still needs to be available on the **Online Store** channel to show on your storefront.

**What to do**

1. Go to **Shopify admin → Products**
2. Open the service product
3. In **Sales channels and apps**, click **Manage**
4. Ensure **Online Store** is checked, then save.

<figure><img src="https://2420234940-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1ux6d1pfkKFKCAAHuj8H%2Fuploads%2FqVg4badS4slzXIayHAuW%2F2025-08-11_15-22-28.png?alt=media&#x26;token=2e1be784-1e6f-47f2-ba14-0f5b4b03866d" alt=""><figcaption></figcaption></figure>

***

### 4- Make sure your theme shows the Buy/Add to cart button

Tipo displays the booking form based on the theme’s **Buy button / Add to cart button** area. If the theme hides that button, the booking form may not appear.

**What to do**

1. Go to **Online Store → Themes → Customize**.
2. Open the **Product page** template.
3. Check the product section settings and make sure **Buy buttons / Add to cart** are enabled.

***

### 5- Still not showing? Contact support

If you’ve checked all items above and the booking form still doesn’t appear, contact the support team at <hi@tipo.io>.

**Tip:** Include these details to speed things up:

* Store URL
* Product URL where the form is missing
* Theme name (live theme)
* A screenshot of the App embed toggle enabled

***

**🙋 Still need support?**

If you still need help, please feel free to contact us at <hi@tipo.io>. We’ll be happy to assist you further.<br>