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Why is the booking form not showing?
After you create a service, you visit the Shopify product page, but the booking form doesn’t appear. Use this checklist to find the cause and fix it.
1- Check you’re editing the same theme you’re viewing
If the app embed is enabled on an unpublished theme, you won’t see the booking form on your live storefront.
To show the booking form on the live website, please integrate the app to the live theme and check again. Activate the app embed on the theme here
2- Make sure the service product is Active
Tipo uses a Shopify product to power a service. If the product is not Active, the product page (and booking form) may not be visible to customers.
What to do
Go to Shopify admin → Products
Open the product that is linked to your service
Set Product status to Active.
3- Confirm the product is published to the Online Store sales channel
Even if a product is Active, it still needs to be available on the Online Store channel to show on your storefront.
What to do
Go to Shopify admin → Products
Open the service product
In Sales channels and apps, click Manage
Ensure Online Store is checked, then save.
4- Make sure your theme shows the Buy/Add to cart button
Tipo displays the booking form based on the theme’s Buy button / Add to cart button area. If the theme hides that button, the booking form may not appear.
What to do
Go to Online Store → Themes → Customize.
Open the Product page template.
Check the product section settings and make sure Buy buttons / Add to cart are enabled.
5- Still not showing? Contact support
If you’ve checked all items above and the booking form still doesn’t appear, contact the support team at hi@tipo.io.
Tip: Include these details to speed things up:
Store URL
Product URL where the form is missing
Theme name (live theme)
A screenshot of the App embed toggle enabled
🙋 Still need support?
If you still need help, please feel free to contact us at hi@tipo.io. We’ll be happy to assist you further.
