If booking reminder emails are not being sent, the most common reason is that no reminder time is configured. Simply enabling “Booking reminder” is not enough.
1- You must add a reminder time (required)
Booking reminders will NOT send unless at least one reminder is added.
Even if:
“Booking reminder” is checked
Email content is filled in
⇒ No reminder time = no reminder sent
🛠️ How to set
Open the app > go to Notifications
Choose who should receive reminders:
Customer
Merchant
Team member
Select Booking reminder
Add a reminder
Click Add a reminder
Enter a number (for example: 1)
Choose the time unit:
Minutes
Hours
Days
Toggle the reminder ON
2- How reminder timing works
Reminders are sent based on the appointment start time.
Example
Appointment time: 10:00 AM
Reminder set to: 1 hour before
Reminder will be sent at: 9:00 AM
If the reminder is added after the booking time has already passed, it will not send.
3- Check appointment status
Reminders are only sent for active appointments.
Reminders will not be sent if the booking is:
Cancelled
Declined
Deleted
What to do
Go to the app → Appointments
Open the booking
Make sure the status is Approved / Confirmed
4- Check customer email
Reminder emails require a valid customer email.
What to check
Email field is not empty
Email address is correct
Customer checks Spam / Promotions folder
5- Still need help?
If reminders are set correctly and still not sending, contact support.
