How Availability Works (Overview)

Learn how staff schedules, service rules, and booking settings work together to control what customers can book.

⚙️ How Availability Works in Services

When creating or editing a service, you can choose how availability is calculated. Tipo Appointment now provides two options:

• By team members

• By service hours

You can find this the app > Services section > open a service detail.

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👥 By Team Members

Use this option when your service is provided by specific staff members and their individual schedules determine availability.

Each team member can have their own working hours, and customers will book based on those available time slots.

How it works

• Multiple team members can be assigned to one service.

• Each member has their own availability schedule.

• Customers will see time slots based on team member availability.

Example

Service: Yoga Class

Team Member	Availability
Teacher A	Monday only
Teacher B	Monday – Sunday

Customers will see more available slots because Teacher B is available more days.

Important

If Teacher A is booked for Yoga Class 1 at 10:00 AM, they cannot be booked for another service at the same time.

This prevents double booking across services.

Best for

• Studios with multiple instructors

• Services that require specific staff

• Businesses managing staff schedules

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🕒 By Service Hours

Use this option when the service does not depend on specific staff members.

Instead, you set availability directly for the service itself.

How it works

• No team members are required.

• You set service hours directly in the calendar.

• Customers book based on the service schedule.

Example

Service: Yoga Class

Service availability:

• Monday – Sunday

• 08:00 – 16:00

Customers can book any time within these hours.

Important

Bookings are not linked to team member schedules, so there are no staff conflicts across services.

Best for

• Group classes

• Room / facility bookings

• Businesses that do not assign staff per booking

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🔍 Comparison

Feature	By Team Members	By Service Hours
Uses staff schedules	✅ Yes	❌ No
Multiple staff per service	✅ Yes	❌ No
Prevents staff double booking	✅ Yes	❌ Not applicable
Service-level schedule	❌ No	✅ Yes
Best for	Staff-based services	Resource / class-based services

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💡 Which Option Should You Choose?

Choose By Team Members if:

• You assign bookings to specific staff

• Staff availability affects booking times

Choose By Service Hours if:

• You only need service-level scheduling

• Staff assignments are not required

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