Block off specific dates or times
Use this feature to temporarily make a service unavailable, even if staff normally works during that time.
This is useful for holidays, vacations, sick days, private events, or last-minute changes.
ℹ️ What does “Block off” mean?
Blocking off time tells the system:
❌ “Do NOT allow bookings during this period”
Even if:
the staff is available
the service is active
overlapping time slots are enabled
Blocked time always takes priority.
ℹ️ When should you block off time?
Common examples:
Holidays (Christmas, New Year)
Staff vacation
Sick leave
Training or internal meetings
One-off closures or emergencies
📌 How blocking works
Availability is calculated in this order:
1️⃣ Staff working hours 2️⃣ Service duration & rules 3️⃣ Booking date range 4️⃣ Blocked dates/times (highest priority)
⇒ If time is blocked → customers will NOT see those slots
⚙️ How to block off dates or times
There are 2 ways to block off time on the booking app.
Use Block specific dates setting
Set up employee availability
Option 1: Use Block specific dates setting
1. Open the app > click Settings > srcoll down to Block specific dates > click Add blocked date
Set the time range you want to block, select services to apply the blocked date
Click Save
Example: What customers will see
Setup
Staff A works: 8:00 – 16:00
Service duration: 1 hour
Blocked: Dec 22–30 (holiday)
Result
❌ No slots shown between Dec 22–30
✅ Slots resume on Dec 31
Customers never see blocked dates on the booking popup.
Notes:
⚠️ Blocking time does not cancel existing bookings (You’ll need to reschedule or cancel them manually.)
⚠️ Blocked time overrides:
overlapping time slots
booking date range
staff availability
Option 2: Set up employee availability
The available time of the service depends on available time of the team member.
If you want to edit the available time of a specific service. you need to
create a team member
edit availability time of team member to block off certain dates or time
assign team member to the service
Steps to manage
1. Open the app > click Services on the left menu > open the service you want to edit
2. In the service detail > Availability > click on team member name or create a new team member > it directs to team member detail
Another approach: Open the app > click Team Members > open the team member detail you want
3. In Availability section, click on a date you want to edit > The Edit Availability popup will appear > click Unavailable
4. Select date(s) to apply the time
click Sunday Dec 14, 2025, to apply the time to a specific date only
or click All Sunday to all time to all sundays
or click Day or week range > select multiple days you want to be unavailable
5. click Save
The blocked time will immediately disappear from customer booking options
What Customers Will See
When a time is blocked:
The time slot will not appear in the booking popup
Customers cannot select or book during unavailable periods
Only valid, available slots are shown
Example:
Stylist “Maria” is unavailable on March 8, 2026 because of a seminar.
In Maria’s availability: select March 8 → mark as Unavailable (all day).
Only Maria is unavailable; other team members remain bookable.
▶️ Tutorial video
🙋 Still need support?
If you still need help, please feel free to contact us at [email protected]. We’ll be happy to assist you further.
Last updated