Booking reminders

Booking reminders automatically send emails before an appointment starts. They help reduce no-shows by reminding customers, team members, or merchants about upcoming bookings.

💡 How booking reminders work

Booking reminders are based on time before the appointment, not when the booking is created.

You can:

• Send multiple reminders for the same booking

• Choose the time unit (minutes, hours, or days)

• Enable reminders separately for:

  • Customers

  • Team members

  • Merchants (admin)

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🛠️ How to set

1. Open the app > go to Notifications

2. Choose who should receive reminders:

   • Customer

   • Merchant

   • Team member

3. Select Booking reminder

1. Add a reminder

• Click Add a reminder

• Enter a number (for example: 1)

• Choose the time unit:

  • Minutes

  • Hours

  • Days

• Toggle the reminder ON

➕ Multiple reminders (recommended)

You can add more than one reminder for the same booking.

Example setup:

• 1 day before the appointment

• 3 hours before

• 30 minutes before

This creates a clear reminder flow without overwhelming customers.

1. Customize reminder email content

Each reminder uses the Booking reminder email template.

You can edit:

• Subject

• Email content

• Variables (customer name, service, date, time, location)

6 Click Save to update the changes.

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🧪 Test your reminders

1. Create a test booking scheduled in the near future

2. Confirm the reminder email is received at the correct time

Tip: Use minutes for testing instead of hours or days.

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🙋 Still need support?

If you still need help, please feel free to contact us at [email protected]. We’ll be happy to assist you further.