Booking reminders

Booking reminders automatically send emails before an appointment starts. They help reduce no-shows by reminding customers, team members, or merchants about upcoming bookings.

💡 How booking reminders work

Booking reminders are based on time before the appointment, not when the booking is created.

You can:

• Send multiple reminders for the same booking
• Choose the time unit (minutes, hours, or days)
• Enable reminders separately for:
  • Customers
  • Team members
  • Merchants (admin)

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🛠️ How to set

1. Open the app > go to Notifications
2. Choose who should receive reminders:
   • Customer
   • Merchant
   • Team member
3. Select Booking reminder

4. Add a reminder

• Click Add a reminder
• Enter a number (for example: 1)
• Choose the time unit:
  • Minutes
  • Hours
  • Days
• Toggle the reminder ON

➕ Multiple reminders (recommended)

You can add more than one reminder for the same booking.

Example setup:

• 1 day before the appointment
• 3 hours before
• 30 minutes before

This creates a clear reminder flow without overwhelming customers.

5. Customize reminder email content

Each reminder uses the Booking reminder email template.

You can edit:

• Subject
• Email content
• Variables (customer name, service, date, time, location)

6 Click Save to update the changes.

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🧪 Test your reminders

1. Create a test booking scheduled in the near future
2. Confirm the reminder email is received at the correct time

Tip: Use minutes for testing instead of hours or days.

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🙋 Still need support?

If you still need help, please feel free to contact us at hi@tipo.io. We’ll be happy to assist you further.