How to limit how many people can book

In Tipo Appointment Booking, the number of people who can book is controlled by Service Capacity.

This setting defines the maximum number of bookings allowed for the same time slot, regardless of how many team members you have.

---

⚙️ How to set service capacity

1. Open the app > click Services > open a service
2. Find Capacity
3. Enter the maximum number of people allowed
4. Save the service

---

✅ How service capacity works

• Capacity = how many bookings are allowed at the same time
• Capacity applies per time slot
• Once capacity is reached, that time slot becomes unavailable for customers

Think of capacity as “how many people can attend this service at the same time”.

💡 Examples

Example 1: One employee, Capacity = 1

Capacity = 1, one employee (1-on-1 service)

Setup

• Service capacity: 1
• Employees assigned: 1

What happens

• 1 customer books a time slot
• No other customers can book that same time

How it works

Total capacity: 1
Booked: 1
Available spots: 0

• The employee is fully booked
• The time slot is closed automatically

✔️ Best for:

• Private appointments
• Consultations
• Personal services

---

Example 2: One employee, Capacity = 10 (group booking)

Setup

• Service capacity: 10
• Employees: 1

What happens

• 4 customers book the same time slot
• Remaining spots: 6

How it works

Total capacity: 10
Booked: 4
Available spots: 6

• Customers can continue booking until all 10 spots are filled
• When the 10th booking is made, the time slot becomes unavailable

Example 3: Capacity = 1, three employees

Setup

• Service capacity: 1
• Employees assigned: 3

What happens

• When capacity = 1, the capacity applies per employee, not across all employees.
• This means:
  • Each employee can handle 1 booking per time slot
  • Multiple customers can book at the same time as long as different employees are available

How it works

At 10:00 AM on Jan 1:

• Customer A books Employee 1
• Customer B books Employee 2
• Customer C books Employee 3

✅ 3 customers can book at the same time
❌ No employee is double-booked

---

🙋 Still need support?

If you still need help, please feel free to contact us at hi@tipo.io. We’ll be happy to assist you further.