Availability controls when customers can book a service. Time slots shown on your storefront come from your team members’ schedules.
A customer can book only when all of these are true:
A team member is assigned to the service
That team member has working hours set
The date/time is not blocked
The booking date range (if used) allows that date
For example: I have 2 teachers (team member) for service Yoga
Create team member 1 (Teacher 1) > set available time from Monday to Friday day > assign him to the service
Create team member 2 (Teacher 2) > set available time on weekend > assign him to the service
Make sure you have:
A service created (with the correct duration)
At least 1 team member added and assigned to the service
Tip: Duration affects the time slots customers see (example: 1-hour duration = 1-hour slots).
You can set availability in two ways:
Open the app → Services
Open the service you want to edit
Go to Availability and click a team member (or create a new one)
Open the app → Team members
Open the team member you want to edit
In the team member’s Availability section, click the date/day you want to edit
Enter Start time and End time (example: 08:00–18:00)
Choose how you want to apply the time:
Specific date
Only one date should be available (e.g., Nov 3 only)
All Mondays
Every Monday should follow this schedule
Day/week range
Apply the same schedule to multiple weekdays or a period of time
Click Save
Customers will see available slots based on:
team member working hours
your service duration
Example (duration = 1 hour): If availability is 08:00–18:00, customers will see slots like: 08:00–09:00, 09:00–10:00, … and the last slot starts at 17:00 and ends at 18:00.
🙋 Still need support?
If you still need help, please feel free to contact us at [email protected]. We’ll be happy to assist you further.
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