Email provider (SMTP)
By default, Tipo sends email notifications using Tipo’s email server. If you want notifications to be sent from your own business email address (your domain), you can switch to custom SMTP.
💡 What is SMTP?
SMTP is a standard way to send emails (like Shopify notifications). When you enable SMTP in Tipo, your booking emails are sent using your email provider settings (host, port, login)
💡 When should you use SMTP?
Enable SMTP only if you need one of these
You want emails to send from your business address (example:
[email protected])You want better deliverability / branding (more “trusted” sender)
You are having issues with emails going to spam and need more control
If you choose to enable it, you’ll need to set up your own SMTP server. This usually requires:
SMTP Host (e.g. smtp.yourdomain.com)
SMTP Port
Your email username and password
⚠️ Important: Incorrect SMTP settings can stop emails from being sent. If you’re unsure, ask your email provider or IT support.
⚖️ Tipo email vs SMTP (quick comparison)
No setup required
Requires SMTP setup (host, port, login info)
Sender: no-reply@[email protected]
Sender: your own email address
Quick setup, testing, small stores
Established stores that want full control and branding
Risk of Spam Folder: Higher (generic sender email)
Risk of Spam Folder: Lower (trusted domain sender)
🛠️ Steps to change your email provider
Open the app > click Notifications > click Merchant tab
Find Provider section > select "Your own SMTP"
Enter the data of the SMTP config based on your email provider
You’ll typically need:
SMTP Host (example:
smtp.yourdomain.com)SMTP Port
Encryption (SSL/TLS)
Username
Password
From name
From email
Click Save.
🔐 Gmail example (common setup)
For example: You are using Google SMTP, you need to below information
SMTP (host): smtp.gmail.com
Port: 465
Mail encryption: SSL
User name: your gmail address
Password: Google requires your app password, not email password. Create app password here
🙋 Still need support?
If you still need help, please feel free to contact us at [email protected]. We’ll be happy to assist you further.
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