# Email provider (SMTP)

By default, Tipo sends email notifications using Tipo’s email server. If you want notifications to be sent from your own business email address (your domain), you can switch to custom SMTP.

### 💡 What is SMTP?

SMTP is a standard way to send emails (like Shopify notifications). When you enable SMTP in Tipo, your booking emails are sent using **your email provider settings** (host, port, login)

### 💡 When should you use SMTP?

Enable SMTP only if you need one of these

* You want emails to send from your business address (example: `hello@yourdomain.com`)
* You want better deliverability / branding (more “trusted” sender)
* You are having issues with emails going to spam and need more control

If you choose to enable it, you’ll need to set up your own SMTP server. This usually requires:

* SMTP Host (e.g. smtp.yourdomain.com)
* SMTP Port
* Your email username and password

> ⚠️ Important: Incorrect SMTP settings can stop emails from being sent. If you’re unsure, ask your email provider or IT support.

***

### ⚖️ Tipo email vs SMTP (quick comparison)

| Use Default email function (Tipo)                   | Use SMTP                                               |
| --------------------------------------------------- | ------------------------------------------------------ |
| No setup required                                   | Requires SMTP setup (host, port, login info)           |
| Sender: no-reply@<hi@tipo.io>                       | Sender: your own email address                         |
| Quick setup, testing, small stores                  | Established stores that want full control and branding |
| Risk of Spam Folder:  Higher (generic sender email) | Risk of Spam Folder: Lower (trusted domain sender)     |

### 🛠️ Steps to change your email provider

1. Open the app > click **Notifications** > click **Merchant** tab
2. Find **Provider** section > select "Your own SMTP"
3. Enter the data of the SMTP config based on your email provider&#x20;

You’ll typically need:&#x20;

* SMTP Host (example: `smtp.yourdomain.com`)
* SMTP Port
* Encryption (SSL/TLS)
* Username
* Password
* From name&#x20;
* From email

4. Click **Save.**&#x20;

<figure><img src="https://2420234940-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1ux6d1pfkKFKCAAHuj8H%2Fuploads%2FFW8s7B80bEepBPg66ibH%2F2025-12-17_11-11-20.png?alt=media&#x26;token=42b0290c-60c5-497d-8f34-ac8a37a4a082" alt=""><figcaption></figcaption></figure>

***

### 🔐 Gmail example (common setup)

For example:  You are using Google SMTP, you need to below information

**SMTP** (host): `smtp.gmail.com`

**Port**: `465`

**Mail encryption**: `SSL`

**User name**: your gmail address &#x20;

**Password**: Google requires your app password, **not** email password. Create app password [here](https://docs.tipo.io/tipo-appointment-booking/~/revisions/NIZehTST6lKn508xsAEM/mail-notification/email-provider-smtp/create-app-password-for-google)

***

**🙋 Still need support?**

If you still need help, please feel free to contact us at <hi@tipo.io>. We’ll be happy to assist you further.