Allow overlapping time slots
Overlapping time slots lets customers choose more start times for the same service duration. It’s great when you want flexible booking times like 9:00, 9:15, 9:30… instead of only 9:00, 10:00, 11:00.
✅ How it works
Your service still keeps the same duration (example: 60 minutes). Overlapping only changes how frequently start times appear.
Example (60-minute service)
Without overlapping Customers see slots every 60 minutes: 9:00, 10:00, 11:00
With overlapping (every 15 minutes) Customers see more start times: 9:00, 9:15, 9:30, 9:45, 10:00…
⇒ This gives customers more flexibility to book a time that fits their schedule.
💡 When to use this setting
Use Allow overlapping if you want:
More booking options
Busy schedules where customers need flexibility
Services like haircuts, consultations, yoga classes, etc.
Avoid very small intervals (like 5 minutes) unless you truly need it, your booking list can become too long.
🛠️ Set up overlapping time slots
Open the app > click Settings > Advanced > scroll down to Allow flexible time slots
Select option Allow overlapping
Select Time stepping
Click Save
Example
If you set:
Service duration: 60 minutes
Time stepping: 15 minutes
Customers may see available start times like: 9:00, 9:15, 9:30, 9:45, 10:00, 10:15…
Each booking still lasts 60 minutes, but customers can start at more times.
📌 Important notes
Overlapping slots do NOT mean double booking. A booking still blocks the full service duration.
If you allow overlapping but still don’t see extra slots, check:
staff availability hours
blocked time/off dates
booking date range limits
service duration (very long durations naturally reduce available starts)
🙋 Still need support?
If you still need help, please feel free to contact us at [email protected]. We’ll be happy to assist you further.
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