> For the complete documentation index, see [llms.txt](https://docs.tipo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tipo.io/tipo-appointment-booking/mail-notification/customer-emails.md).

# Customer emails

Customer emails are the messages your customers receive when a booking is created or its status changes. Tipo provides 5 ready-to-use email templates for customers.

* **Appointment Approved**\
  \
  **Appointment Pending**\
  \
  **Appointment Rejected**\
  \
  **Appointment Rescheduled**\
  \
  **Appointment Next Day Reminder**

***

#### 🛠️ How to set <a href="#step-1-open-services" id="step-1-open-services"></a>

1. Open the app > click **Notifications** > click **Customer** tab&#x20;
2. In the list of triggers (e.g. “Appointment Approved,” “Appointment Pending”), make sure the checkbox next to the template is ticked

<figure><img src="/files/phh3WJTHOfAI7lyTDJo4" alt=""><figcaption></figcaption></figure>

3. Click the template name to open its editor

* Update the **Subject** line.
* Modify the **Content:** you can add text, variables, links, or formatting as needed.

4. Save it.

***

**🙋 Still need support?**

If you still need help, please feel free to contact us at <hi@tipo.io>. We’ll be happy to assist you further.


---

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