# Customer emails

Customer emails are the messages your customers receive when a booking is created or its status changes. Tipo provides 5 ready-to-use email templates for customers.

* **Appointment Approved**\
  \
  **Appointment Pending**\
  \
  **Appointment Rejected**\
  \
  **Appointment Rescheduled**\
  \
  **Appointment Next Day Reminder**

***

#### 🛠️ How to set <a href="#step-1-open-services" id="step-1-open-services"></a>

1. Open the app > click **Notifications** > click **Customer** tab&#x20;
2. In the list of triggers (e.g. “Appointment Approved,” “Appointment Pending”), make sure the checkbox next to the template is ticked

<figure><img src="https://2420234940-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1ux6d1pfkKFKCAAHuj8H%2Fuploads%2FmQARxGFt457E1zsCAPLM%2F2025-05-09_16-21-12.png?alt=media&#x26;token=c691798c-be03-4dc0-8a14-6f46db5c0a9c" alt=""><figcaption></figcaption></figure>

3. Click the template name to open its editor

* Update the **Subject** line.
* Modify the **Content:** you can add text, variables, links, or formatting as needed.

4. Save it.

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**🙋 Still need support?**

If you still need help, please feel free to contact us at <hi@tipo.io>. We’ll be happy to assist you further.