# Reschedule or cancel an appointment
Use this guide to change an appointment time (reschedule) or stop an appointment (cancel) from the Tipo Appointment Booking app.
## β Before you start
* You need at least **1 appointment** created.
* Your staff/team member must have **availability** for the new date/time (otherwise the time picker may not offer the slot).
***
## π Reschedule an appointment
Appointments can now be rescheduled by both admin and customers.
### Option 1 β Admin reschedules (from app)
1\. Open the app > click **Appointments** > click on the appointment you want
Choose a view:
* **Month** view = quick overview
* **List** view = easier filtering/searching
2. Select the appointment to open **Appointment details**
3. Click **Reschedule** (top-right)
* In the popup:
* Select **Team member** (if available)
* Pick a **new date**
* Pick a **new time** in **Date range**
* Click **Reschedule** to confirm
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### Option 2 β Customer reschedules (from email)
Customers can reschedule directly from their booking email.
#### How it works
1. Customer opens booking confirmation email
2. Clicks **Reschedule** appointment button
3. A reschedule widget opens > Customer selects a new available time
4. Click **Confirm**
The appointment updates automatically.
> #### Important rules
>
> * Customers can only reschedule, not cancel appointments
> * Rescheduling depends on slot availability
> * Admin will see the updated time in calendar
**β±οΈ Reschedule time limit:** To avoid last-minute changes:
* Customers can reschedule **until 1 day before the appointment.** Within 24 hours β rescheduling is blocked
* Admin can still reschedule manually if needed
β This ensures merchants have enough preparation time.
#### π‘ What changes after rescheduling?
* The appointmentβs **start/end time** updates.
* The appointment stays linked to the same **customer** and **service**.
* If the time slot is not available, you may need to adjust staff availability first.
***
## β Cancel an appointment
### **Option 1 β Admin Cancels (From App)**
1\. Open the app > click **Appointments** > click on the appointment you want
Select the appointment to open **Appointment details**
Choose a view:
* **Month** view = quick overview
* **List** view = easier filtering/searching
2. On the **Appointment details** page, click **More actions**
3. Select **Cancel appointment** > confirm to cancel again on the popup
#### What happens when you cancel?
* The appointment is marked as **Canceled** (or removed from active scheduling depending on your system rules).
* The time slot becomes available again (unless blocked by other rules).
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#### π§ͺ Example: Reschedule
**Scenario:**\
A customer booked **Yoga Class** on **Dec 17, 2025 (08:00β09:00)**, but asks to move it to a different day.
**Steps:**
1. Open **Apps β Tipo Appointment booking app β Appointments**
2. Click the **Yoga Class** appointment β open details
3. Click **Reschedule** (top-right)
4. In the popup:
* Team member: **Staff 1**
* Date: choose **Dec 18, 2025**
* Time: choose a new time from the dropdown , e.g. **11:00**
5. Click **Reschedule** to confirm
β Done, the appointment date/time is updated.
### **Option 2 β Customer Cancels (From Their Account)**
Customers can now cancel their own upcoming bookings, if you've enabled it.
#### How to set
**Step 1 : Turn on Allow cancel settings**
1. Open the app > **Settings** > scroll to **Customer account**
2. Under **Permissions** , tick **Allow customers to cancel bookings**
3. Optional β limit how close to the booking time cancellation is allowed:
**π Note:** This cutoff setting applies **globally** , to every service β you can't yet set a different window per service.
4. Save the app settings
**Step 2: Add Booking history block to account page**
1. Open the store > **Sale channels** > click **Online stores > Edit theme** > open the theme editor > open the account page template
2. **Add block** > add **Booking history** block from our app
3. Save it
#### **How customers cancel:**
1. Customer logs into their Shopify customer account
2. Goes to **Profile** > **History booking**
3. Finds the upcoming booking and clicks **Cancel booking** , next to **View detail**
> **π Note: Cancel booking** only appears on bookings with **Upcoming** status β not on Completed or already-Canceled ones.
#### **What Happens After a Booking Is Canceled**
* The status updates to **Canceled** β in the app, in your Shopify Admin ( **Appointments** ), and in the customer's own booking history
* Both the customer and admin automatically receive a cancellation confirmation email
* The time slot becomes available again (unless blocked by other rules)
**π Still need support?**
If you still need help, please feel free to contact us at . Weβll be happy to assist you further.
