Configure SMTP
Email notifications will be sent from our email server ([email protected]) by default. If you want email notifications to be sent from your email address, you should configure “Use SMTP”.
When should you use custom mail config?
You should only enable the custom SMTP option if:
You want to send emails using your own business email address (e.g. [email protected]).
You want to improve email deliverability and make sure emails appear more trustworthy to customers.
You’re having issues with emails going to spam and want more control over your mail settings.
If you choose to enable it, you’ll need to set up your own SMTP server. This usually requires:
SMTP Host (e.g. smtp.yourdomain.com)
SMTP Port
Your email username and password
⚠️ Important: If you’re unsure how to set this up, it’s best to ask your email provider or IT support team. Incorrect settings may prevent emails from being sent.
No setup required
Requires SMTP setup (host, port, login info)
Sender: no-reply@[email protected]
Sender: your own email address
Quick setup, testing, small stores
Established stores that want full control and branding
Risk of Spam Folder: Higher (generic sender email)
Risk of Spam Folder: Lower (trusted domain sender)
Steps to manage
Open the app > click Notifications
Tick on the checkbox Use custom SMTP
Enter the data of the SMTP config based on your email provider
Click Save
Click Send test emails to check the result
For example: You are using Google SMTP, you need to below information
SMTP (host): smtp.gmail.com
Port: 465
Mail encryption: SSL
User name: your gmail address
Password: Google requires your app password, not email password. Create app password here
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