> For the complete documentation index, see [llms.txt](https://docs.tipo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tipo.io/backup-and-restore-tipo/reference/how-it-works/notification-emails.md). # Emails we send See every email Backup & Restore Tipo can send, when it is sent, and which setting controls it. Backup & Restore Tipo sends emails about backups, restores, plan limits, alerts and downloads. This page lists every one, when it is sent, and what turns it on or off. Choose who receives them, and which events you want, in [Email notifications](/backup-and-restore-tipo/settings/settings/notifications.md). If the **Send to** field is empty or has no valid address, emails go to your store's contact email. ## Emails controlled by a notification setting | Email | Subject | When it is sent | Controlled by | | ------------------ | -------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------- | | Backup failed | Backup failed for {store} | A backup ends with the status **Failed**. After 3 failed backups in a row, further failure emails are held back until a backup succeeds. | **A backup fails**, or the **Backup** alert rule | | Restore finished | Restore finished for {store}, with the number restored and skipped. It changes if there were errors or the restore failed. | A restore finishes, with or without errors, or fails. | **A restore finishes** | | Weekly summary | Your week in {store}, or "No backup ran in {store} this week" | Every Monday morning in your store's time zone. It covers the previous Monday to Sunday. | **Weekly summary** | | Plan limit warning | You're at {percentage}% of your {plan} plan's product or storage limit | Once, when you reach 90% of your plan's product or storage limit. It can be sent again if usage drops below 80% or you change plan. It is not sent on unlimited plans. | **You're close to your plan limit** (off by default) | ## Emails controlled by an alert rule These come from [Alert rules](/backup-and-restore-tipo/settings/settings/alert-rules.md). You can turn a rule off, or mute it for 24 hours. A muted rule does not send email. | Email | Subject | When it is sent | Rule | | ----------------------- | -------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------- | --------------------------------------------------- | | Backup skipped | Backup skipped for {store} | A scheduled backup did not start because the previous one was still running. At most one per hour. | **Backup** | | Backup incomplete | Backup finished incomplete for {store} | A backup finished, but some items could not be saved. | **Backup** (when set to include incomplete backups) | | Deletion alert | {number} objects deleted in {store} within {time window} | More items were deleted than your threshold allows in the time window. | **Deletion** | | Coverage alert | {number} item(s) were created and deleted between backups in {store} | Items were created and deleted between two backups, so no backup holds them. | **Coverage** | | Theme published | "{theme}" is now the live theme on {store} | A different theme was published. | **Theme** | | Theme templates changed | {number} template file(s) changed on your live theme | Template files of your live theme changed. | **Theme** (when set to include template changes) | ## Emails you can't turn off | Email | Subject | When it is sent | | --------------------- | ------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------- | | Plan limit reached | Backups and restores are paused: your {plan} plan limit is reached | Your store goes over a plan limit. New backups and restores pause. Nothing you already backed up is deleted. | | Customer data request | Customer data request | Shopify forwards a customer's request for their data. The email lists what the app holds about that customer. | ## Emails about downloads | Email | Subject | When it is sent | | ------------------- | ---------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------- | | Export ready | Your export of Backup #{number} is ready | After a backup export finishes, if a **Send to** address was set when you started the export. It has a download link for each file. | | Inventory CSV ready | Inventory CSV for {location} is ready | After an inventory CSV export finishes, under the same address rule. | Download links expire and have a limited number of uses. You set both in [Download link settings](/backup-and-restore-tipo/settings/settings/download-links.md). If you did not set an address, no email is sent, and you can get the link on the export page instead. See [Use a download link](/backup-and-restore-tipo/backups/backups/download/use-a-download-link.md). ## Email footer and muting Every notification email ends with a line telling you why you got it, for example "You're getting this because A backup fails is turned on for {store}". It also says you can change what we send, and where, in Settings > Notifications. Alert emails add a reminder that you can mute the rule for 24 hours from Settings > Notifications > Alert rules. ## Reply to reach support You can reply to these emails. Your reply goes to support at . ## Next steps * [Email notifications](/backup-and-restore-tipo/settings/settings/notifications.md) * [Alert rules](/backup-and-restore-tipo/settings/settings/alert-rules.md) * [Not getting emails](/backup-and-restore-tipo/help/troubleshooting/emails.md)