> For the complete documentation index, see [llms.txt](https://docs.tipo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tipo.io/backup-and-restore-tipo/help/faq.md).

# FAQ

Quick answers to common questions about backups, restores, plans and your data.

Short answers to the questions merchants ask most. Each answer links to the full page.

## Backups

<details>

<summary>Does the app back up my store in real time?</summary>

No. Backups run on a schedule, when you select **Back up now**, and automatically right before a restore (a safety backup). Changes you make between backups are captured the next time one runs. See [How backups work](/backup-and-restore-tipo/reference/how-it-works/how-backups-work.md).

</details>

<details>

<summary>How often can I back up?</summary>

Automatic backups run every 6 hours, 12 hours, day or week, depending on your plan. Free and Starter allow every day, Growth allows every 12 hours, and Pro allows every 6 hours. You can also select **Back up now** at any time, one backup at a time. See [Backup schedule](/backup-and-restore-tipo/settings/settings/backup-schedule.md).

</details>

<details>

<summary>If I turn off a data type, are my old backups deleted?</summary>

No. Turning off a row under **What we back up** only leaves that data out of future backups. What earlier backups already hold stays. See [Choose what to back up](/backup-and-restore-tipo/settings/settings/what-we-back-up.md).

</details>

<details>

<summary>Why does the Items number say 0 for a backup?</summary>

The number in **Changes/Deletions Items** counts what was added or changed in that backup, not everything in your store. A backup where nothing changed shows 0. It is still a complete restore point. See [View your backups](/backup-and-restore-tipo/backups/backups/view-your-backups.md).

</details>

<details>

<summary>Can I delete a single backup?</summary>

No. The only way to delete backups yourself is **Delete all backups** in **Settings**, which removes every backup permanently. Old backups are also removed automatically when they pass what your plan keeps. See [Delete all backups](/backup-and-restore-tipo/settings/settings/delete-all-backups.md).

</details>

<details>

<summary>Are gift card codes backed up?</summary>

Only the last four characters. Shopify hides the rest, so a gift card cannot be recreated from a backup. See [What we back up](/backup-and-restore-tipo/reference/how-it-works/what-we-back-up.md).

</details>

<details>

<summary>Is data that other apps store included?</summary>

No. Anything another app keeps on its own servers, rather than in your Shopify data, is out of reach for every backup app, including this one.

</details>

## Restores

<details>

<summary>What can I restore?</summary>

Products, collections, metafield definitions, metaobject definitions, metaobjects, pages, blogs, blog posts, menus, files, themes and customers.

</details>

<details>

<summary>Can I restore orders, inventory, policies, shipping zones or saved searches?</summary>

No. These are backed up so you can view, compare and download them, but they cannot be written back to your store. Shopify does not allow orders to be written back. Inventory quantities and locations are also not restored, even when you restore a product. See [How restore works](/backup-and-restore-tipo/reference/how-it-works/how-restore-works.md).

</details>

<details>

<summary>Do restored items keep their IDs?</summary>

Items that still exist keep their ID and are updated. An item that was deleted is created again, and Shopify gives it a new ID. Links or apps that used the old ID do not pick it up automatically. See [Restore deleted items](/backup-and-restore-tipo/restore/restore/restore-deleted-items.md).

</details>

<details>

<summary>Will a restore delete things I added after the backup?</summary>

It depends on what you restore. Restoring a product's media or variants replaces them with the backup version, so media and variants added later are removed. Restoring product details also puts the product back in the manual collections it was in at the time of the backup. Theme files are never deleted: files that exist only on your live theme are kept. The restore window warns you before you confirm. See [Restore a single item](/backup-and-restore-tipo/restore/restore/restore-a-single-item.md).

</details>

<details>

<summary>Does restore only change what is different?</summary>

Yes. Items that already match the backup are left alone and reported as already matching.

</details>

<details>

<summary>Are customer passwords restored?</summary>

No. Passwords and payment details are never restored. Customers are matched by email, and their name, contact details, notes, tags, addresses and metafields are restored.

</details>

<details>

<summary>Can I undo a restore?</summary>

Usually yes. Before a restore writes anything, the app takes a safety backup of what it is about to change. After the restore, you can restore from that safety backup to go back. If you chose to skip the safety backup, you can only restore from an earlier backup. See [Safety backups and undoing a restore](/backup-and-restore-tipo/restore/restore/safety-backups.md).

</details>

<details>

<summary>Why did my restore change nothing?</summary>

Your live store already matched the backup. See [Restore problems](/backup-and-restore-tipo/help/troubleshooting/restores.md).

</details>

## Plans

<details>

<summary>Does every plan include restore?</summary>

Yes. Plans differ in how many products they cover, storage, how long backups are kept, and how often backups can run. See [Compare plans](/backup-and-restore-tipo/plans-and-billing/plans/compare-plans.md).

</details>

<details>

<summary>Is there a free trial?</summary>

Paid plans include a 7-day free trial, once per store. The **Free** plan has no time limit. See [Change or cancel your plan](/backup-and-restore-tipo/plans-and-billing/plans/change-your-plan.md).

</details>

<details>

<summary>What happens if I go over my plan?</summary>

Backups and restores pause until you upgrade or free up space. Nothing you already backed up is deleted. See [Usage and plan limits](/backup-and-restore-tipo/plans-and-billing/plans/usage-and-limits.md).

</details>

## Your data

<details>

<summary>Where is my data stored, and for how long?</summary>

Backups are stored securely by the app. How long they are kept depends on your plan. See [Where your data is stored and for how long](/backup-and-restore-tipo/reference/permissions-and-data/data-storage-and-retention.md).

</details>

<details>

<summary>What happens when I uninstall the app?</summary>

Your backups are scheduled for deletion 7 days after you uninstall. If you reinstall within those 7 days, they are kept. Your store record is deleted after 30 days. Your paid subscription is cancelled when you uninstall. See [Uninstalling and reinstalling](/backup-and-restore-tipo/reference/permissions-and-data/uninstall-and-reinstall.md).

</details>

<details>

<summary>Which languages does the app support?</summary>

English, Spanish, French, German, Italian, Japanese, Portuguese, Russian, Chinese and Vietnamese. Use the language button on Home. See [Change the app language](/backup-and-restore-tipo/getting-started/change-the-app-language.md).

</details>

## Still have a question?

See [Troubleshooting](/backup-and-restore-tipo/help/troubleshooting.md) or [Contact support](/backup-and-restore-tipo/help/contact-support.md).

## Next steps

* [Quickstart: your first backup](/backup-and-restore-tipo/getting-started/quickstart.md)
* [Troubleshooting](/backup-and-restore-tipo/help/troubleshooting.md)
* [Contact support](/backup-and-restore-tipo/help/contact-support.md)