> For the complete documentation index, see [llms.txt](https://docs.tipo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tipo.io/backup-and-restore-tipo/help/troubleshooting.md).

# Troubleshooting

Find the fix for a message or problem you are seeing in Backup & Restore Tipo.

Pick the page that matches what you are seeing. Each page lists the exact messages shown in the app, what they mean and what to do.

| Use this when...                                                                                           | Go to                                                                                        |
| ---------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------- |
| A backup will not start, failed, was skipped or finished with warnings, or none ran at your scheduled time | [Backup problems](/backup-and-restore-tipo/help/troubleshooting/backups.md)                  |
| A restore will not start, finished with errors, or did not change anything                                 | [Restore problems](/backup-and-restore-tipo/help/troubleshooting/restores.md)                |
| An export will not start, or a download link no longer works                                               | [Download and export problems](/backup-and-restore-tipo/help/troubleshooting/downloads.md)   |
| You expect an email from the app and it does not arrive                                                    | [Not getting emails](/backup-and-restore-tipo/help/troubleshooting/emails.md)                |
| The app will not open, keeps showing "Get started", or a page will not load                                | [App and page loading problems](/backup-and-restore-tipo/help/troubleshooting/app-access.md) |
| A plan change did not apply, or a discount code is refused                                                 | [Plan and billing problems](/backup-and-restore-tipo/help/troubleshooting/billing.md)        |

{% hint style="info" %}
Backups and restores both pause when your store goes over what your plan includes. Nothing you already backed up is deleted. If you see the **Backups and restores are paused** banner, start with [Plan and billing problems](/backup-and-restore-tipo/help/troubleshooting/billing.md).
{% endhint %}

## Still stuck?

Chat with us or send a request from inside the app. See [Contact support](/backup-and-restore-tipo/help/contact-support.md). It helps to tell us the exact message you saw and the backup or restore date.

You can also check [the FAQ](/backup-and-restore-tipo/help/faq.md) for quick answers.