Usage and limits
Track your storage against the free offer’s limits, and learn what happens when you go over.
The app is currently free for stores that install it during this period. The free offer has a few limits. This page shows where to check your usage, what happens if you go over, and how to get more.
Check your usage
Section titled “Check your usage”On Home, the Plan & usage card shows your usage:
| Line | What it shows |
|---|---|
| Storage used | The size of your stored backups against your 1 GB limit, for example “294 MB / 1 GB”, with a meter. |
| Stored | How many backups you have stored. |
| Retention | How long backups are kept: “30 days”. |
The card also has a Need more? Contact us link.
The meter changes color as you use more of your storage:
| Meter color | Usage |
|---|---|
| Default | Up to 80% of the limit |
| Yellow | Above 80% of the limit |
| Red | At or over the limit |
You can also see how long backups are kept in Settings, in the How long backups are kept card. It has a Contact us link.
The limits
Section titled “The limits”| Limit | Free offer |
|---|---|
| Storage | 1 GB |
| Products | 10,000 |
| How long backups are kept | 30 days (your most recent backup is always kept) |
| How long deleted items are kept | 90 days |
| Automatic backups | At most once a day |
- Storage is the total size of your stored backups. Reaching the limit counts as full.
- Products are the products your store has right now, as tracked by your backups. Products you deleted from your store don’t count. The Plan & usage card doesn’t show the product count.
Get a warning before you reach a limit
Section titled “Get a warning before you reach a limit”When you reach 90% of your storage or product limit, the app emails you once. The app sends it again only if your usage drops below 80% and later climbs back up.
To turn this email on or off, open Settings, find Send an email when, and use the You’re close to your plan limit option. See Email notifications.
When you go over a limit
Section titled “When you go over a limit”Going over a limit doesn’t stop your backups and restores.
| What happens | What you see |
|---|---|
| You go over the storage or product limit | A yellow banner on Home: Your store is over the plan limit. Backups and restores keep running. You get an email once. |
| You go far over the limit | A red banner on Home: Automatic backups are paused. Scheduled backups stop, but you can still back up manually and restore. You get an email. |
The banners list your usage, and each has a Contact us link. Nothing you already backed up is deleted. The banners have no dismiss button. They disappear when your store is back within the limit.
To get back under the limit, contact us to raise it, or free up storage, for example with Delete all backups.
Daily limits
Section titled “Daily limits”To keep the service fair for everyone, the free offer limits how many times you can start some tasks in 24 hours. Automatic backups and safety backups don’t count.
| Task | Limit per 24 hours |
|---|---|
| Manual backups (Back up now) | 3 |
| Single-item restores (one item, or items picked from a list) | 20 |
| Full restores | 3 |
| Exports | 3 |
When you reach a limit, the app shows a message like You’ve reached today’s limit of 3 manual backups. You can try again in about 5 hours, or contact us to raise the limit. A slot frees up 24 hours after the start it replaces.