> For the complete documentation index, see [llms.txt](https://docs.tipo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tipo.io/faqs/why-isnt-my-sync-running.md).

# Why isn’t my sync running?

If the sync isn’t working as expected, here are some common reasons and how to fix them:

### ⏱️ 1. Check the Sync Time

After the Source and Destination stores are connected, the app starts the initial sync automatically.

The sync time may take a few minutes depending on:

* The amount of data
* Number of products/variants
* Shopify processing time

#### How product sync works

After the initial connection:

* Product create/update events are grouped and synced every **30 minutes**
* All products updated during that period will sync together

> Please wait about 30 minutes after making changes in the Source store before checking the Destination store.

#### Inventory sync

Inventory is synced in real time.

You do not need to wait for the 30-minute sync cycle to update inventory quantities.

***

### 💳 2. You Reached Your Plan’s Variant Limit

Syncing will stop when the Destination store reaches the allowed variant limit for the current plan.

Example

* Current plan allows: 500 variants
* Store currently has: 5100 variants
* Result → New products cannot sync

Know more about the Pricing plan of the app [here](https://docs.tipo.io/faqs/why-isnt-my-sync-running).

<figure><img src="https://2618001169-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQFJLe0hkcyiradJOCgpx%2Fuploads%2FNjSKHtLHePKq0lH9w1ST%2F2026-07-20_16-34-49.png?alt=media&amp;token=21102475-ba45-48f9-9f5c-21521f731b1d" alt=""><figcaption></figcaption></figure>

How to solve:

* Either upgrade your plan to support more variants, or
* Remove unnecessary products from the Destination store.

***

### 🏷️ 3. The Product Does Not Match Sync Conditions

When setting up sync rules, you may have chosen to sync only products with a specific tag. If a product **doesn’t have that tag**, it won’t be synced.

<figure><img src="https://2618001169-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQFJLe0hkcyiradJOCgpx%2Fuploads%2FqCD5SJybgGzlvwu1os91%2F2026-05-27_15-56-12.png?alt=media&amp;token=4f7fa57a-0b20-4756-abcb-619da3dc0873" alt=""><figcaption></figcaption></figure>

How to check:

* In Source store, please go to the app settings > **Share products** > see the option you select.

<figure><img src="https://2618001169-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQFJLe0hkcyiradJOCgpx%2Fuploads%2Fo04ZFfQXk8c3prkvMfoJ%2F2026-07-20_14-31-58.png?alt=media&amp;token=956aa002-b93c-487c-bb0f-db5989989a6d" alt=""><figcaption></figcaption></figure>

* In destination store:

  Go to the **Destinations** store, open the app **Dashboard** > click on the store URL of the source store to open the connection detail

  <figure><img src="https://2618001169-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQFJLe0hkcyiradJOCgpx%2Fuploads%2FbsSXOnsmbL683MiA4Cqc%2Fopen%20connection.png?alt=media&amp;token=a0238ce1-15bc-4cf4-8cdf-2a4a00551f86" alt=""><figcaption></figcaption></figure>

* For **Products sync** part, check the selected option:

<figure><img src="https://2618001169-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQFJLe0hkcyiradJOCgpx%2Fuploads%2FzhMSYC4ljbpvofzR35Yk%2F2026-05-27_15-57-13.png?alt=media&amp;token=6eb5acf0-a9b3-48bd-a1a3-4527d3720f4f" alt=""><figcaption></figcaption></figure>

### ⚙️ 4. Sync Mode Configuration Prevents Syncing

The selected sync mode controls how items are created or updated.

In Destination store,  go to the app > click on connection ID > **Matching & Imports** setting

<figure><img src="https://2618001169-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQFJLe0hkcyiradJOCgpx%2Fuploads%2Fmg032g3OAeinej3gKQLZ%2F2026-05-27_15-58-49.png?alt=media&amp;token=d39b6a99-2f5d-49b1-8875-9f97aaab2b86" alt=""><figcaption></figcaption></figure>

#### Update Only

When **Update Only** is enabled:

* The app only updates products that already exist in both stores
* New products will NOT be created automatically

#### Example

* Product exists in Source store
* Product does NOT exist in Destination store
* Result → Product will not sync

In this case, you need to manually add the product to the Destination store first.

<figure><img src="https://2618001169-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQFJLe0hkcyiradJOCgpx%2Fuploads%2FRZZW6jBBAc0iVHjR20EB%2F2026-05-27_16-10-23.png?alt=media&amp;token=f59d6933-2817-4421-9c8d-5c8e6be43278" alt=""><figcaption></figcaption></figure>

If you want the app to automatically create missing products, switch to option "**Create and Update**"

***

### 🔑 5. Missing Product Identifier

The app uses identifiers to match products between stores.

Common identifiers:

* SKU
* Barcode
* Handle

If the identifier is empty or invalid, the product cannot sync correctly.

Example

* Sync identifier = SKU
* Product SKU is empty
* Result → Product will not sync

<figure><img src="https://2618001169-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQFJLe0hkcyiradJOCgpx%2Fuploads%2FFXnjUD4kLUkWXsOpYuuH%2F2026-05-27_16-13-55.png?alt=media&amp;token=4d777484-488c-4e94-8cfd-b4cc52c52386" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2618001169-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQFJLe0hkcyiradJOCgpx%2Fuploads%2Fc8ZOnnMl6CwtYvbUjbed%2F2026-05-27_16-14-15.png?alt=media&amp;token=18c58d97-2d35-4ced-94c7-33c62a9a791a" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2618001169-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQFJLe0hkcyiradJOCgpx%2Fuploads%2FolJMmP5o5Cfw0rb0eJ7a%2F2026-05-27_16-15-18.png?alt=media&amp;token=e877792d-9c06-4d87-981f-865589050e0d" alt=""><figcaption></figcaption></figure>

> Important: All synced products should contain valid identifiers.

***

### 📦 6. Product Status Is Not Included

Your sync settings may only allow specific product statuses.

### Example

Sync settings:

* Only sync **Active** products

Product status:

* Draft

Result:

* Product will not sync

<figure><img src="https://2618001169-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQFJLe0hkcyiradJOCgpx%2Fuploads%2FY6oeYORuSiiPnXMSUNSe%2F2026-05-27_16-30-07.png?alt=media&amp;token=392cdd8d-fbc5-4d2d-90da-17b4ea774a4e" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2618001169-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQFJLe0hkcyiradJOCgpx%2Fuploads%2FTOkqWTrVGAwvaSBdkWLk%2F2026-05-27_16-30-49.png?alt=media&amp;token=5dbd1101-e26d-4e5a-8d27-2a1c7d1393ed" alt=""><figcaption></figcaption></figure>

***

If the sync still doesn’t work for you, please contact us at [hi@tipo.io](https://tipo.io/index.php/kb/why-the-sync-doesnt-run/hi@tipo.io) and let us know the information below:

* Store URLs
* Collaborator code of each store
* The products that are not synced

**🙋 Still need support?**

If you still need help, please feel free to contact us at <hi@tipo.io>. We’ll be happy to assist you further.

<br>