If the sync isn’t working as expected, here are some common reasons and how to fix them:
After the Source and Destination stores are connected, the app starts the initial sync automatically.
The sync time may take a few minutes depending on:
The amount of data
Number of products/variants
Shopify processing time
After the initial connection:
Product create/update events are grouped and synced every 30 minutes
All products updated during that period will sync together
Please wait about 30 minutes after making changes in the Source store before checking the Destination store.
Inventory is synced in real time.
You do not need to wait for the 30-minute sync cycle to update inventory quantities.
Syncing will stop when the Destination store reaches the allowed variant limit for the current plan.
Example
Current plan allows: 500 variants
Store currently has: 5100 variants
Result → New products cannot sync
Know more about the Pricing plan of the app here.
How to solve:
Either upgrade your plan to support more variants, or
Remove unnecessary products from the Destination store.
When setting up sync rules, you may have chosen to sync only products with a specific tag. If a product doesn’t have that tag, it won’t be synced.
How to check:
In Source store, please go to the app settings > Share products > see the option you select.
In destination store:
Go to the Destinations store, open the app Dashboard > click on the store URL of the source store to open the connection detail
For Products sync part, check the selected option:
The selected sync mode controls how items are created or updated.
In Destination store, go to the app > click on connection ID > Matching & Imports setting
When Update Only is enabled:
The app only updates products that already exist in both stores
New products will NOT be created automatically
Product exists in Source store
Product does NOT exist in Destination store
Result → Product will not sync
In this case, you need to manually add the product to the Destination store first.
If you want the app to automatically create missing products, switch to option "Create and Update"
The app uses identifiers to match products between stores.
Common identifiers:
SKU
Barcode
Handle
If the identifier is empty or invalid, the product cannot sync correctly.
Sync identifier = SKU
Product SKU is empty
Important: All synced products should contain valid identifiers.
Your sync settings may only allow specific product statuses.
Sync settings:
Only sync Active products
Product status:
Draft
Result:
Product will not sync
If the sync still doesn’t work for you, please contact us at hi@tipo.io and let us know the information below:
Store URLs
Collaborator code of each store
The products that are not synced
🙋 Still need support?
If you still need help, please feel free to contact us at hi@tipo.io. We’ll be happy to assist you further.
Last updated 18 days ago
