# Why isn’t my sync running?

### ⏱️ 1. Check the Sync Time

After the Source and Destination stores are connected, the app starts the initial sync automatically.

The sync time may take a few minutes depending on:

* The amount of data
* Number of products/variants
* Shopify processing time

#### How product sync works

After the initial connection:

* Product create/update events are grouped and synced every **30 minutes**
* All products updated during that period will sync together

> Please wait about 30 minutes after making changes in the Source store before checking the Destination store.

#### Inventory sync

Inventory is synced in real time.

You do not need to wait for the 30-minute sync cycle to update inventory quantities.

***

### 💳 2. You Reached Your Plan’s Variant Limit

Syncing will stop when the Destination store reaches the allowed variant limit for the current plan.

Example

* Current plan allows: 500 variants
* Store currently has: 5100 variants
* Result → New products cannot sync

Know more about the Pricing plan of the app [here](https://docs.tipo.io/faqs/why-isnt-my-sync-running).

<figure><img src="/files/VWGXG9GAP0PtRY5sTtkL" alt=""><figcaption></figcaption></figure>

How to solve:

* Either upgrade your plan to support more variants, or
* Remove unnecessary products from the Destination store.

***

### 🏷️ 3. The Product Does Not Match Sync Conditions

When setting up sync rules, you may have chosen to sync only products with a specific tag. If a product **doesn’t have that tag**, it won’t be synced.

<figure><img src="/files/bp1ZqP0SyYt3y298KO9x" alt=""><figcaption></figcaption></figure>

How to check:

* In Source store, please go to the app settings > **Share products** > see the option you select.

<figure><img src="/files/EfVujNhYSW9faVZufdUj" alt=""><figcaption></figcaption></figure>

* In destination store:

  Go to the **Destinations** store, open the app **Dashboard** > click on the store URL of the source store to open the connection detail

  <figure><img src="/files/wVXOCQxebmGQY6mZYwSv" alt=""><figcaption></figcaption></figure>

* For **Products sync** part, tick on checkbox **Enable** to activate the sync product function

<figure><img src="/files/THLUypchIKZb5yYl4Zhh" alt=""><figcaption></figcaption></figure>

### ⚙️ 4. Sync Mode Configuration Prevents Syncing

The selected sync mode controls how items are created or updated.

In Destination store,  go to the app > click on connection ID > **Matching & Imports** setting

<figure><img src="/files/5UljpV6dwNxcqgOPTQhD" alt=""><figcaption></figcaption></figure>

#### Update Only

When **Update Only** is enabled:

* The app only updates products that already exist in both stores
* New products will NOT be created automatically

#### Example

* Product exists in Source store
* Product does NOT exist in Destination store
* Result → Product will not sync

In this case, you need to manually add the product to the Destination store first.

<figure><img src="/files/gaolxO8F3itUg6KVx9Tr" alt=""><figcaption></figcaption></figure>

If you want the app to automatically create missing products, switch to option "**Create and Update**"

***

### 🔑 5. Missing Product Identifier

The app uses identifiers to match products between stores.

Common identifiers:

* SKU
* Barcode
* Handle

If the identifier is empty or invalid, the product cannot sync correctly.

Example

* Sync identifier = SKU
* Product SKU is empty
* Result → Product will not sync

<figure><img src="/files/1qnXIG7s4PF9lD6HORyZ" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/aa3OzrnojkpdCuan9u1G" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/hjzXnbaVkcshIEjlvT8m" alt=""><figcaption></figcaption></figure>

> Important: All synced products should contain valid identifiers.

***

### 📦 6. Product Status Is Not Included

Your sync settings may only allow specific product statuses.

### Example

Sync settings:

* Only sync **Active** products

Product status:

* Draft

Result:

* Product will not sync

<figure><img src="/files/nxmjM3t7VzdXZT63UYE9" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/CAsY4GfckuSNYyYf5CSA" alt=""><figcaption></figcaption></figure>

***

If the sync still doesn’t work for you, please contact us at [hi@tipo.io](https://tipo.io/index.php/kb/why-the-sync-doesnt-run/hi@tipo.io) and let us know the information below:

* Store URLs
* Collaborator code of each store
* The products that are not synced

**🙋 Still need support?**

If you still need help, please feel free to contact us at <hi@tipo.io>. We’ll be happy to assist you further.

<br>


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