Why isn’t my sync running?
If the sync isn’t working as expected, here are some common reasons and how to fix them:
⏱️ 1. Check the Sync Time
Section titled “⏱️ 1. Check the Sync Time”After the Source and Destination stores are connected, the app starts the initial sync automatically.
The sync time may take a few minutes depending on:
- The amount of data
- Number of products/variants
- Shopify processing time
How product sync works
Section titled “How product sync works”After the initial connection:
- Product create/update events are grouped and synced every 30 minutes
- All products updated during that period will sync together
Please wait about 30 minutes after making changes in the Source store before checking the Destination store.
Inventory sync
Section titled “Inventory sync”Inventory is synced in real time.
You do not need to wait for the 30-minute sync cycle to update inventory quantities.
💳 2. You Reached Your Plan’s Variant Limit
Section titled “💳 2. You Reached Your Plan’s Variant Limit”Syncing will stop when the Destination store reaches the allowed variant limit for the current plan.
Example
- Current plan allows: 500 variants
- Store currently has: 5100 variants
- Result → New products cannot sync
Know more about the Pricing plan of the app here.
How to solve:
- Either upgrade your plan to support more variants, or
- Remove unnecessary products from the Destination store.
🏷️ 3. The Product Does Not Match Sync Conditions
Section titled “🏷️ 3. The Product Does Not Match Sync Conditions”When setting up sync rules, you may have chosen to sync only products with a specific tag. If a product doesn’t have that tag, it won’t be synced.
How to check:
- In Source store, please go to the app settings > Share products > see the option you select.
-
In destination store:
Go to the Destinations store, open the app Dashboard > click on the store URL of the source store to open the connection detail
-
For Products sync part, check the selected option:
⚙️ 4. Sync Mode Configuration Prevents Syncing
Section titled “⚙️ 4. Sync Mode Configuration Prevents Syncing”The selected sync mode controls how items are created or updated.
In Destination store, go to the app > click on connection ID > Matching & Imports setting
Update Only
Section titled “Update Only”When Update Only is enabled:
- The app only updates products that already exist in both stores
- New products will NOT be created automatically
Example
Section titled “Example”- Product exists in Source store
- Product does NOT exist in Destination store
- Result → Product will not sync
In this case, you need to manually add the product to the Destination store first.
If you want the app to automatically create missing products, switch to option “Create and Update”
🔑 5. Missing Product Identifier
Section titled “🔑 5. Missing Product Identifier”The app uses identifiers to match products between stores.
Common identifiers:
- SKU
- Barcode
- Handle
If the identifier is empty or invalid, the product cannot sync correctly.
Example
- Sync identifier = SKU
- Product SKU is empty
- Result → Product will not sync
Important: All synced products should contain valid identifiers.
📦 6. Product Status Is Not Included
Section titled “📦 6. Product Status Is Not Included”Your sync settings may only allow specific product statuses.
Example
Section titled “Example”Sync settings:
- Only sync Active products
Product status:
- Draft
Result:
- Product will not sync
If the sync still doesn’t work for you, please contact us at hi@tipo.io and let us know the information below:
- Store URLs
- Collaborator code of each store
- The products that are not synced
🙋 Still need support?
If you still need help, please feel free to contact us at hi@tipo.io. We’ll be happy to assist you further.