# Why isn’t my sync running?

If the sync isn’t working as expected, here are some common reasons and how to fix them:

### ⏱️ 1. Check the Sync Time

After the Source and Destination stores are connected, the app starts the initial sync automatically.

The sync time may take a few minutes depending on:

* The amount of data
* Number of products/variants
* Shopify processing time

#### How product sync works

After the initial connection:

* Product create/update events are grouped and synced every **30 minutes**
* All products updated during that period will sync together

> Please wait about 30 minutes after making changes in the Source store before checking the Destination store.

#### Inventory sync

Inventory is synced in real time.

You do not need to wait for the 30-minute sync cycle to update inventory quantities.

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### 💳 2. You Reached Your Plan’s Variant Limit

Syncing will stop when the Destination store reaches the allowed variant limit for the current plan.

Example

* Current plan allows: 500 variants
* Store currently has: 5100 variants
* Result → New products cannot sync

Know more about the Pricing plan of the app [here](/faqs/why-isnt-my-sync-running).

<figure><img src="/media/d79d108bb33e12ff1de8.webp" alt="" loading="lazy" decoding="async"><figcaption></figcaption></figure>

How to solve:

* Either upgrade your plan to support more variants, or
* Remove unnecessary products from the Destination store.

***

### 🏷️ 3. The Product Does Not Match Sync Conditions

When setting up sync rules, you may have chosen to sync only products with a specific tag. If a product **doesn’t have that tag**, it won’t be synced.

<figure><img src="/media/e88be65942ed66064116.webp" alt="" loading="lazy" decoding="async"><figcaption></figcaption></figure>

How to check:

* In Source store, please go to the app settings > **Share products** > see the option you select.

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* In destination store:

  Go to the **Destinations** store, open the app **Dashboard** > click on the store URL of the source store to open the connection detail

  <figure><img src="/media/37829630c00bc87becc3.webp" alt="" loading="lazy" decoding="async"><figcaption></figcaption></figure>

* For **Products sync** part, check the selected option:

<figure><img src="/media/8c27e68d1386f9f6c357.webp" alt="" loading="lazy" decoding="async"><figcaption></figcaption></figure>

### ⚙️ 4. Sync Mode Configuration Prevents Syncing

The selected sync mode controls how items are created or updated.

In Destination store,  go to the app > click on connection ID > **Matching & Imports** setting

<figure><img src="/media/f9da933aa8374af8ce2f.webp" alt="" loading="lazy" decoding="async"><figcaption></figcaption></figure>

#### Update Only

When **Update Only** is enabled:

* The app only updates products that already exist in both stores
* New products will NOT be created automatically

#### Example

* Product exists in Source store
* Product does NOT exist in Destination store
* Result → Product will not sync

In this case, you need to manually add the product to the Destination store first.

<figure><img src="/media/738f9eb1119ed92d0480.webp" alt="" loading="lazy" decoding="async"><figcaption></figcaption></figure>

If you want the app to automatically create missing products, switch to option "**Create and Update**"

***

### 🔑 5. Missing Product Identifier

The app uses identifiers to match products between stores.

Common identifiers:

* SKU
* Barcode
* Handle

If the identifier is empty or invalid, the product cannot sync correctly.

Example

* Sync identifier = SKU
* Product SKU is empty
* Result → Product will not sync

<figure><img src="/media/4ea788d5db7d70528e6d.webp" alt="" loading="lazy" decoding="async"><figcaption></figcaption></figure>

<figure><img src="/media/8babc8e910760814b03d.webp" alt="" loading="lazy" decoding="async"><figcaption></figcaption></figure>

<figure><img src="/media/cd732b392af679f02e23.webp" alt="" loading="lazy" decoding="async"><figcaption></figcaption></figure>

> Important: All synced products should contain valid identifiers.

***

### 📦 6. Product Status Is Not Included

Your sync settings may only allow specific product statuses.

### Example

Sync settings:

* Only sync **Active** products

Product status:

* Draft

Result:

* Product will not sync

<figure><img src="/media/6db8e688ab23ae584e0e.webp" alt="" loading="lazy" decoding="async"><figcaption></figcaption></figure>

<figure><img src="/media/716257fc4268e04e1ab5.webp" alt="" loading="lazy" decoding="async"><figcaption></figcaption></figure>

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If the sync still doesn’t work for you, please contact us at [hi@tipo.io](mailto:hi@tipo.io) and let us know the information below:

* Store URLs
* Collaborator code of each store
* The products that are not synced

**🙋 Still need support?**

If you still need help, please feel free to contact us at <hi@tipo.io>. We’ll be happy to assist you further.

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