Troubleshooting: Inventory Sync Groups

Use this page when your group inventory doesn’t look correct or doesn’t update as expected.

✅ Before you start (quick checklist)

• Refresh the page and wait 1–2 minutes (some updates are not instant).

• Confirm the products/variants are in the same Inventory Sync Group.

• If you use Smart Scan, confirm the SKU format is correct and consistent.

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1) Inventory is not updating

What you see

Inventory changes in Shopify, but the other grouped products don’t update.

Most common causes

• Inventory tracking is OFF for one or more variants.

• Inventory was updated in a location not used (or not the intended location).

• The products are not actually grouped (wrong variants selected).

• The change hasn’t been processed yet.

How to solve

1. Open Shopify Products > open the product > check Inventory section

2. Make sure Track quantity is enabled for the variants in the group

3. Confirm you updated inventory in the correct location

4. Go to Tipo app > Inventory Sync Groups and confirm the variants are included

5. Make a small test change (e.g., adjust by +1) and check again

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2) Wrong quantities after grouping

What you see

After creating a group, inventory numbers look unexpectedly high/low.

Why it happens

• When a group is created, the app needs a single “shared quantity” for the group.

• If variants had different inventory before grouping, the result may look “wrong” depending on how your store was set up.

How to solve

1. Decide what the correct shared inventory should be (example: “We have 100 total”)

2. Update the inventory for one variant to the correct value

3. Let the group sync apply the same number to the other variants

4. Re-check that all variants show the same inventory

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3) Products not detected by Smart Scan (Auto-group by SKU)

What you see

Smart Scan doesn’t create groups or misses products you expected.

Most common causes

• SKUs are empty for some variants

• SKUs don’t match exactly (spaces, lowercase/uppercase, extra characters)

• SKUs are unique (no duplicates = nothing to group)

• Only some variants share the SKU

How to solve

1. Export your product CSV (or open products) and check SKU values

2. Make SKU formatting consistent (example: TSHIRT-RED-M)

3. Re-run Smart Scan

4. If your SKUs are not designed to match, use Manual group creation instead

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4) Group conflicts (a product/variant appears in multiple groups)

What you see

A variant is already grouped and you can’t add it again (or syncing behaves inconsistently).

Why it happens

A single variant should belong to only one Inventory Sync Group to avoid conflicting inventory updates.

How to solve

1. Find the product/variant inside Inventory Sync Groups

2. Identify which groups currently contain it

3. Remove it from the old group (or delete the old group)

4. Add it to the correct group

5. Save and re-check inventory

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🙋 Still need support?

If you still need help, please feel free to contact us at [email protected]. We’ll be happy to assist you further.