Order sync

The Inventory Sync, Multi store TP app enables seamless synchronization of orders from your Destination Stores to your Source Store.

When Order Sync is enabled:

A customer places an order in the Destination store
Tipo app creates a matching order in the Source store

✅ What information is synced to the Source order

The order created in the Source store includes:

Order number
Customer information
Product details (only for products that are already synced/mapped)
Order tag showing where it came from (example: From: urbanwear-us)

📌 Note: The tag helps you quickly identify which Destination store created the order.

⚠️ Important considerations

Product matching (required)

For accurate order sync:

Products should have consistent handles across stores
Only synced products in the order will be synced

Inventory behavior

Orders are synced to the Source store
Inventory is typically synced one-way: Source → Destination
(So Destination sales may not reduce Source inventory automatically unless your inventory setup supports it.)

Fulfillment & order updates (one-time sync)

The app syncs the order only when it’s newly created.
After the first sync:

changes like fulfillment status or order status updates are not synced
example: if you update the order status in Destination, it won’t update in Source

Payments & discounts (not synced)

Payment/charge stays in the Destination store
Discount information is not currently synced

Destination store:

Order is created

Source store

A new order with the same information (customer, product) is automatically created too. Our app adds custom tag to the synced order that includes: order ID from Destination store, app name (multi_store_sync), destination store URL (xxx.myshopify.com)

Email notification is sent to admin of Source store.

🛠️ Setting up Order sync in Source store

1. In Source stores, open the app > click Settings > turn on Sync inventory and orders

2. Select Order Sync and One-Way Inventory Sync

3. Control how the order data display in Source store: select Payment status, edit Order name, The behaviors to use when updating inventory

4. Scroll to Email notifications part > turn on Order Notification (optional)

5. Click Save

🛠️ Create connection in Destination store

Guide here

🧪 Example Scenario

Stores:

Source Store: https://urbanwear-eu.myshopify.com
Destination Store: https://urbanwear-us.myshopify.com

Process:

A customer places an order for a “Slim Fit Denim Jacket” in the Destination Store.
Tipo automatically creates a corresponding order in the Source Store, tagged as “From: urbanwear-us”.

🙋 Still need support?

If you still need help, please feel free to contact us at hi@tipo.io. We’ll be happy to assist you further.