> For the complete documentation index, see [llms.txt](https://docs.tipo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tipo.io/settings-source-store/order-sync.md).

# Order sync

The **Inventory Sync, Multi store TP** app enables seamless synchronization of orders from your Destination Stores to your Source Store.

When **Order Sync** is enabled:

1. A customer places an order in the **Destination store**
2. Tipo app creates a matching order in the **Source store**

### ✅ What information is synced to the Source order

The order created in the Source store includes:

*  **Order number**
* **Customer information**
* **Product details** (only for products that are already synced/mapped)
* **Order tag** showing where it came from (example: `From: urbanwear-us`)

📌 **Note:** The tag helps you quickly identify which Destination store created the order.

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#### ⚠️ Important considerations

**Product matching (required)**

For accurate order sync:

* Products should have consistent handles across stores
* Only synced products in the order will be synced

**Inventory behavior**

* Orders are synced to the Source store
* Inventory is typically synced **one-way: Source → Destination**\
  (So Destination sales may not reduce Source inventory automatically unless your inventory setup supports it.)

**Fulfillment & order updates (one-time sync)**

The app syncs the order only when it’s newly created.\
After the first sync:

* changes like fulfillment status or order status updates are not synced
* example: if you update the order status in Destination, it won’t update in Source

Payments & discounts (not synced)

* Payment/charge stays in the Destination store
* Discount information is not currently synced

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Destination store: 

Order is created

<figure><img src="/files/1aIOlun74FyKTKqtt3sp" alt=""><figcaption></figcaption></figure>

Source store

A new order with the same information (customer, product) is automatically created too.  Our app adds custom tag to the synced order that includes: order ID from Destination store,  app name (multi\_store\_sync), destination store URL (xxx.myshopify.com)

Email notification is sent to admin of Source store.

<figure><img src="/files/npWBHcuejgY3p0kEHfBO" alt=""><figcaption></figcaption></figure>

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### 🛠️ Setting up Order sync in Source store

1\. In **Source** stores, open the app > click **Settings** > turn on **Sync inventory and orders**

2\.  Select **Order Sync and One-Way Inventory Sync**

<figure><img src="/files/ahaTyQRUEEwTmrkiVov9" alt=""><figcaption></figcaption></figure>

3\. Control how the order data display in Source store: select Payment status, edit Order name, The behaviors to use when updating inventory

4\. Scroll to **Email notifications** part > turn on Order Notification (optional)

<figure><img src="/files/srPmaf7GvREinXIYud7s" alt=""><figcaption></figcaption></figure>

5\. Click **Save**

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### 🛠️ Create connection in Destination store

Guide [here](https://tipo.io/index.php/kb/general-steps-to-connect-stores/)

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### 🧪 Example Scenario

Stores:

* Source Store: `https://urbanwear-eu.myshopify.com`
* Destination Store: `https://urbanwear-us.myshopify.com`

**Process**:

1. A customer places an order for a “Slim Fit Denim Jacket” in the Destination Store.​
2. Tipo automatically creates a corresponding order in the Source Store, tagged as “From: urbanwear-us”.​

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**🙋 Still need support?**

If you still need help, please feel free to contact us at <hi@tipo.io>. We’ll be happy to assist you further.<br>