# Order sync
The **Inventory Sync, Multi store TP** app enables seamless synchronization of orders from your Destination Stores to your Source Store.
When **Order Sync** is enabled:
1. A customer places an order in the **Destination store**
2. Tipo app creates a matching order in the **Source store**
### ✅ What information is synced to the Source order
The order created in the Source store includes:
* **Order number**
* **Customer information**
* **Product details** (only for products that are already synced/mapped)
* 🏷️**Order tag** showing where it came from (example: `From: urbanwear-us`)
📌 **Note:** The tag helps you quickly identify which Destination store created the order.
***
#### ⚠️ Important considerations
**Product matching (required)**
For accurate order sync:
* Products should have consistent handles across stores
* Only synced products in the order will be synced
**Inventory behavior**
* Orders are synced to the Source store
* Inventory is typically synced **one-way: Source → Destination**\
(So Destination sales may not reduce Source inventory automatically unless your inventory setup supports it.)
**Fulfillment & order updates (one-time sync)**
The app syncs the order only when it’s newly created.\
After the first sync:
* changes like fulfillment status or order status updates are not synced
* example: if you update the order status in Destination, it won’t update in Source
Payments & discounts (not synced)
* Payment/charge stays in the Destination store
* Discount information is not currently synced
***
Destination store:
Order is created
Source store
A new order with the same information (customer, product) is automatically created too. Our app adds custom tag to the synced order that includes: order ID from Destination store, app name (multi\_store\_sync), destination store URL (xxx.myshopify.com)
Email notification is sent to admin of Source store.
***
### 🛠️ Setting up Order sync in Source store
1\. In **Source** stores, open the app > click **Settings**
2\. In **Share product**s part > **Inventory and Orders** > select **Order Sync and One-Way Inventory Sync**
3\. Control how the order data display in Source store: select Payment status, edit Order name, The behaviors to use when updating inventory
4\. Scroll to Email notifications part > enable the option **Receive email notifications if destination stores have orders that contain synchronized products** (optional)
5\. Click **Save**
***
### 🛠️ Create connection in Destination store
Guide [here](https://tipo.io/index.php/kb/general-steps-to-connect-stores/)
***
### 🧪 Example Scenario
Stores:
* Source Store: `https://urbanwear-eu.myshopify.com`
* Destination Store: `https://urbanwear-us.myshopify.com`
**Process**:
1. A customer places an order for a “Slim Fit Denim Jacket” in the Destination Store.
2. Tipo automatically creates a corresponding order in the Source Store, tagged as “From: urbanwear-us”.
***
**🙋 Still need support?**
If you still need help, please feel free to contact us at . We’ll be happy to assist you further.
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.tipo.io/settings-source-store/order-sync.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.