Set up inventory and order sync
inventory syncing rules
order syncing behavior (Destination → Source)
Use these settings when you want the Source store to control:
This guide explains where to enable and manage Inventory Sync and Order Sync from the Source store settings.
🛠️ Set up inventory & order sync in Source store
Open the app in Source store > click Settings
In Sync Inventory and Orders, enable the section and select one strategy
➡️ One-Way Inventory Sync Sync inventory from Source → Destination store(s) only.
🔁 Two-Way Inventory Sync Sync inventory both ways. Changes in either store update the other store.
🧾 Draft Order Sync + One-Way Inventory Sync If an order is created in a Destination store (for synced products), the app will create a draft order in the Source store. Inventory still syncs Source → Destination.
🛒 Order Sync + One-Way Inventory Sync If an order is created in a Destination store (for synced products), the app will create a real order in the Source store. Inventory still syncs Source → Destination.
Click Save
🔄 How synchronization works
Inventory synchronization
Product matching: The app matches products using the identifier you selected (for example: Handle, SKU, or Barcode). Make sure that identifier is the same in every store.
Location sync: Inventory is updated based on your location setup. Best practice: use the same location names in Source and Destination, or map locations if your setup supports it.
Sync direction:
➡️ One-way: Source → Destination only
🔁 Two-way: Source ↔ Destination (updates from either side)
Order synchronization
Order importing: Orders placed in Destination store(s) can be imported into the Source store (as a draft order or a real order, depending on the option you choose).
Important: Order sync usually happens only when the order is created. Later status changes (fulfillment/payment updates) is not sync.
Reference:
🙋 Still need support?
If you still need help, please feel free to contact us at [email protected]. We’ll be happy to assist you further.
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