Trial & Plan usage

Important!

• You get a 7-day free trial when you install the app. During the trial, there is no limit on variant syncing.

• Choose a plan anytime before the trial expires.

• Need more trial time or help? Contact our support team.

• Reinstalling the app will not reset the trial period.

• You only need to pay on the Destination store (not the Source store).

• Pricing is based on the total number of variants in the Destination store.

• After the trial ends, you must select a plan to keep syncing.

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💰 How Plans Are Calculated

Tipo Sync plans are based on the total number of product variants in your Destination store, not just the products being synced.

What counts as a variant?

A variant is a unique version of a product, such as:

• Size: Small, Medium, Large

• Color: Red, Blue, Black

• Material or Style options

For example:

Product	Variants
T-Shirt	Small, Medium, Large = 3 variants
Hoodie	Black, Gray = 2 variants

Total variants in the store: 5 variants

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🤔 Why Are Plans Based on Total Store Variants?

Even if you only sync a portion of your catalog, Tipo Sync still needs to monitor and process product data across the entire Destination store.

This allows the app to:

• Monitor product changes and events

• Match products accurately between stores

• Process updates reliably

• Maintain fast and stable synchronization

Because of this, pricing is based on the overall size of the Destination store rather than the number of products currently being synced.

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📊 Example

Destination Store	Variant Count
Total variants detected	7,242
Current plan limit	5,000
Recommended plan	10,000 variants

Result: Upgrade to the 10,000-variant plan to continue syncing products.

This helps users immediately understand the relationship.interruption.

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⏳ 7-day trial & countdown on Dashboard

When you install the app, you will automatically start a free trial period. During this time, you can explore all features included in your selected plan without being charged.

You will not be billed during the active trial period.

On the Dashboard, you’ll see:

• Trial status (Trial / Days left / Trial ended)

• A countdown bar so you know exactly how many days remain

When the trial ends

• The dashboard shows “Trial ended”

• You’ll be prompted to Upgrade / Select a plan

• Sync will not continue until a plan is selected

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📈 Understanding Store Variant Usage

Your subscription plan is based on the total number of product variants detected in your store.

You can view your current usage in the app > Pricing → Store Variant Usage.

The usage section shows:

Item	Meaning
Current Plan	Your active subscription
Current Usage	Total variants detected
Exceeded	Usage is above your plan limit
Recommended Plan	Minimum plan required to support current usage

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⚠️ When Your Store Exceeds the Plan Limit

If the number of variants in your store exceeds your current plan limit, Tipo Sync will display an Exceeded status and highlight the recommended plan needed to support your store.

For example:

• Current plan: 500 variants

• Current usage: 758 variants

• Usage: 151.6% of plan capacity

Because the store contains more variants than the current plan allows, an upgrade is required to continue syncing products.

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💳 How to upgrade your plan

You can upgrade directly from the Dashboard.

1. Open the Current plan section

2. Click Upgrade > it directs you to the Pricing section of the app

3. Select the plan that fits your store size > click Choose this plan

4. Approve the Shopify subscription charge.

The new plan will be applied immediately after confirmation.

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✅ Which store pays?

You only subscribe on the Destination store.

• Destination store: choose a plan and pay here

• Source store: no payment needed

This makes setup simpler when you connect multiple stores.

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❓ FAQ

Why is my usage higher than the number of synced products?

Your plan is calculated using the total number of variants detected in the Destination store, including products that are not currently being synced.

For example:

• Variants being synced: 500

• Total variants in Destination store: 7,242

Plan usage is calculated using 7,242 variants.

Do I need to pay for both the Source store and Destination store?

No.

The subscription fee for product syncing is applied to the Destination store only.

Can I downgrade my plan later?

Yes.

If your store's total variant count decreases and fits within a lower plan tier, you can select a smaller plan from the Pricing page.

Make sure your total variant count remains within the selected plan's limit before downgrading.