# Reminder email for coming auctions

Reminder emails notify customers before an auction starts, helping bring them back to your store and increase bidding activity.

Here is an example of the reminder email:

<figure><img src="https://272152876-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4mjuzufW4nQwe72Yww3t%2Fuploads%2F69n7UKk5cjJqBEvBzDJ8%2F2025-08-11_17-02-46.png?alt=media&#x26;token=a9ac9b33-d543-43aa-a1da-8482a9b10da0" alt=""><figcaption></figcaption></figure>

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### 🛠️ Enable Reminder emails

**Steps to manage**&#x20;

1. Open the app > click **Notifications > Customer**&#x20;
2. &#x20;Tick on the checkbox **Remind He (her) when the auction is about to start**

<figure><img src="https://272152876-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4mjuzufW4nQwe72Yww3t%2Fuploads%2FewOIZlKynVEzIg2jStL5%2F2025-05-14_23-08-44.png?alt=media&#x26;token=fb9f3dcd-bc4a-453d-818a-2b6334286145" alt=""><figcaption></figcaption></figure>

3\. On the right side, edit the email template > Change the email subject

For example:

*`Coming auction is about to start soon!`*

*`Don’t miss your auction!`*&#x20;

4. Change the time to send the email in advance

For example:  If the time is set as 1 hours in advance, your customers will receive the email (reminding him/her about the coming auction) 1 hour before the auction starts.

<figure><img src="https://272152876-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4mjuzufW4nQwe72Yww3t%2Fuploads%2FVXcBqOPhrT2IRVgogZ2u%2F2025-05-14_23-09-56.png?alt=media&#x26;token=eec0e436-ac16-456b-a387-27e25575bd96" alt=""><figcaption></figcaption></figure>

5. Edit the content of the email template

You can edit the content of email based on your needs. Also, our app offers variables to make the content more flexible.

* `{product_name}`
* `{shop_name}`
* `{auction_id}`

<figure><img src="https://272152876-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4mjuzufW4nQwe72Yww3t%2Fuploads%2FDi3X3YlhmtEgxqg07OHJ%2F2025-05-14_23-10-43.png?alt=media&#x26;token=12f20996-440b-41ba-80f1-5c6080f48e83" alt=""><figcaption></figcaption></figure>

6. Click **Save** to update the changes

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### 🔔 How Customers Register to Receive Reminder Emails

#### Show “**Remind me”** button on the collection page

1. Open the app > click **Collection page**  > **Show auction widget** option&#x20;
2. Tick on the checkbox **Show remind me**
3. Save  **Settings**

<figure><img src="https://272152876-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4mjuzufW4nQwe72Yww3t%2Fuploads%2FeaajIvwcOawlR019zzjK%2F2025-05-14_23-15-28.png?alt=media&#x26;token=291b7b19-8a5d-44f3-8f14-aad46d862721" alt=""><figcaption></figcaption></figure>

<figure><img src="https://272152876-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4mjuzufW4nQwe72Yww3t%2Fuploads%2FnMNtVzzSfPVH2IJq2kWN%2Fimage.png?alt=media&#x26;token=a9f7cfb9-0fc2-4016-8fdd-d1a1e0dd79ac" alt=""><figcaption></figcaption></figure>

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#### Change the text of “Remind me” button

1. Open the app > click **Settings** > click **Translations**
2. Find **Remind Me** field, enter the new text of the button

For example: *Auction reminder*&#x20;

<figure><img src="https://272152876-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4mjuzufW4nQwe72Yww3t%2Fuploads%2FIKqlP0EJZNLCMCcU9PGw%2Fimage.png?alt=media&#x26;token=5d5e3302-9512-4e92-8c19-2ac33efa241d" alt=""><figcaption></figcaption></figure>

3\. Click **Save** to update the changes

Check the result on the front store

<figure><img src="https://272152876-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4mjuzufW4nQwe72Yww3t%2Fuploads%2FWm8kcKfMho8HcUAtNuDx%2Fimage.png?alt=media&#x26;token=d5001776-a40c-4c34-91e5-855eef39a4aa" alt=""><figcaption></figcaption></figure>

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#### How customer register

* When customer visit your store, he/she will see the auction widget on the product page or collection page as below:

<figure><img src="https://272152876-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4mjuzufW4nQwe72Yww3t%2Fuploads%2FYpbb0NRxys07cTLEk3RZ%2Fimage.png?alt=media&#x26;token=2459e439-de22-4ee8-8c5f-26ca47856d19" alt=""><figcaption></figcaption></figure>

<figure><img src="https://272152876-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4mjuzufW4nQwe72Yww3t%2Fuploads%2FScyMigQtIeK2d0xA8OM6%2Fimage.png?alt=media&#x26;token=506a827a-e416-4bc4-a2fc-4ef4131a1ac9" alt=""><figcaption></figcaption></figure>

* Click **Remind me** button on the widget, a popup will show ask for customer email
* Enter the email you want to receive email notification before the auction start > Click **Remind me about the auction button** to finish

<figure><img src="https://272152876-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4mjuzufW4nQwe72Yww3t%2Fuploads%2Ft8jmfluup3Y0dcGkVIO2%2Fimage.png?alt=media&#x26;token=3a045adf-8431-4cbc-8429-41a2a7120a6d" alt=""><figcaption></figcaption></figure>

<figure><img src="https://272152876-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4mjuzufW4nQwe72Yww3t%2Fuploads%2FGV7SXPGRFLueiJpaQzOk%2Fimage.png?alt=media&#x26;token=a92a9a3e-27a1-4d12-8b15-e8cdc584974e" alt=""><figcaption></figcaption></figure>

* After that, the email reminding you about the auction of an item will be automatically sent to email before the auction starts.

Here is an example of the reminder email:

<figure><img src="https://272152876-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4mjuzufW4nQwe72Yww3t%2Fuploads%2FywkYC38FN6iRINH7i5fO%2Fimage.png?alt=media&#x26;token=91f08486-7bc8-43b3-a697-13dfd9bd8099" alt=""><figcaption></figcaption></figure>

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**🙋 Still need support?**

If you still need help, please feel free to contact us at <hi@tipo.io>. We’ll be happy to assist you further.