Customer email notifications

Customer email notifications automatically keep bidders informed about their auction activity, such as bids, wins, losses, and reminders.

Customer notifications are automatic emails sent to bidders based on what happens in an auction.

✅ When Are Customer Emails Sent?

You can send customer notifications when:

• A customer places a new bid

• A customer wins an auction

• A customer loses an auction

• Someone places a higher bid than them

• An auction is about to start (reminder email)

Each notification type can be enabled or disabled independently.

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🛠️ Steps to set up

1. Open Tipo Product Auction app > Notifications

2. Check the boxes for the events you want customers to be notified about:ch to the Customer tab

• He (she) places a new bid

• He (she) has won an auction

• He (she) has lost an auction

• Someone has placed a higher bid than his (hers)

• Remind He (her) when the auction is about to start

These triggers ensure customers stay informed throughout the auction process.

1. Customize the email subject and body

On the right panel, you can edit the Customer email template for each notification type.

You can customize:

• Email subject

• Email content

• Text formatting and layout

The template supports dynamic variables, such as:

• {shop_name}

• {auction_id}

• {product_name}

• {bid_amount}

• {email}

• {product}

📌 These variables automatically display real auction and customer data in the email.

1. Click Save.

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✅ How Customer Notifications Work

Scenario:

• A customer places a bid on an auction

• Another bidder places a higher bid

• The “Someone placed a higher bid” notification is enabled

⇒ The first customer automatically receives an email telling them they’ve been outbid, encouraging them to bid again.