Auto-assign next winner

Sometimes the auction winner does not complete payment. The Auto-assign next winner feature automatically assigns the next highest bidder as the new winner, keeping the auction moving without manual work.

This guide explains how auto-assign works and how to enable it.

🎯 Why use auto-assign next winner?

Using auto-assign helps you:

• Avoid stalled auctions

• Reduce manual winner management

• Complete orders faster

• Ensure fair and smooth auction results

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🛠️ Step-by-step: Enable auto-assign next winner

Step 1: Set a payment deadline

1. Open the app > go to Settings > General > scroll down to Waterfall winner

2. In the Time limit for the winner to process the payment field, enter the time amount by hours/minutes you want

3. Click Save

Step 2: Enable Auto-Assign feature

• Within the same Waterfall Winner settings, enable the option Auto-assign winner to next one if he/she does not pay

• Tick on the checkbox Amount limit (based on the Reserve price of the auction) – optional if you want the current price of next winner to be bigger than the Reserve price of the auction

• Click Save

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🔄 How auto-assign next winner works

1. The auction ends and a winner is selected

2. The winner receives checkout access

3. The payment time countdown starts

4. If the winner does not pay in time:

   • The system automatically assigns the next highest bidder as the new winner

5. The new winner receives checkout access

This process repeats until a payment is completed or no bidders remain.

Examples: First winner does not pay

Scenario:

• Winner A wins the auction

• Payment time: 24 hours

• Winner A does not complete payment

Result:

• Winner A loses checkout access

• Winner B (next highest bidder) becomes the new winner

• Winner B can now complete checkout

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⚙️ Recommended settings

For best results, use auto-assign together with:

• Set payment time for winners

• Allowed to process payment when timeout → OFF

This ensures:

• Clear payment deadlines

• Automatic progression to the next bidder

• No manual admin action needed

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🙋 Still need support?

If you still need help, please feel free to contact us at [email protected]. We’ll be happy to assist you further.