Why doesn’t my auction widget show up?

After the auction is created in the app, you go to the front store and check the widget on the product or collection page, but you still cannot find the new widget.

Quick Checklist

1) The product is not assigned to an auction

• Make sure the product is added to an active auction

• Go to Apps → Tipo Product Auction → Auctions

• Open the auction and confirm the product is included

2) The auction status is not active

The widget only appears when the auction is:

• Running

• Pending (if enabled)

If the auction is Stopped, the widget will not display.

3) Theme is not integrated

Make sure the app embed is enabled in the theme.

1. From the Shopify admin page > click Sale channel > select Online stores > click Edit theme theme

2. In theme editor, activate the app embed of Tipo Product Auction app

3. Click Save to update the changes.

Go to the front store to check the auction widget

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After the above steps, if it still doesn’t work for you, please don’t worry. Our team will definitely make it work perfectly for you ASAP.

Don’t hesitate to contact us via email [email protected]. We are happy to help!