# Why doesn’t my auction widget show up?

After the auction is created in the app, you go to the front store and check the widget on the product or collection page, but you still cannot find the new widget.

Quick Checklist

#### 1) The product is not assigned to an auction

* Make sure the product is added to an **active auction**
* Go to **Apps → Tipo Product Auction → Auctions**
* Open the auction and confirm the product is included

#### 2) The auction status is not active

The widget only appears when the auction is:

* **Running**
* **Pending** (if enabled)

If the auction is **Stopped**, the widget will not display.

#### **3)** Theme is not integrated

Make sure the app embed is enabled in the theme. &#x20;

1. From the Shopify admin page > click **Sale channel** > select **Online stores** > click **Edit theme** theme&#x20;

<figure><img src="/files/spxDeljZH14eiteXIIhr" alt=""><figcaption></figcaption></figure>

&#x20;2\. In theme editor, activate the app embed  of **Tipo Product Auction** app&#x20;

<figure><img src="/files/ZmcliVbfr0jTZmEhSeui" alt=""><figcaption></figcaption></figure>

3\. Click **Save** to update the changes.

Go to the front store to check the auction widget

***

After the above steps, if it still doesn’t work for you, please don’t worry. Our team will definitely make it work perfectly for you ASAP.

Don’t hesitate to contact us via email [hi@tipo.io](https://docs.globo.io/options/). We are happy to help!


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.tipo.io/tipo-auction/faqs/why-doesnt-my-auction-widget-show-up.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
