Set payment time for winners

After an auction ends, the winner needs time to complete payment. The payment time for winners setting lets you control how long the winner has to pay before their winning rights expire.

This helps you keep auctions fair and prevent delays.

🎯 Why set a payment time?

Setting a payment time helps you:

• Prevent winners from holding the item without paying

• Automatically move to the next bidder if payment is not completed

• Speed up order completion after auctions end

• Reduce manual follow-ups with winners

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🛠️ Step-by-step: Set payment time for winners

1. Open the app > go to Settings > General

2. Scroll down to Waterfall winner

3. Find Time limit for the winner to process the payment > Enter a number (for example: 24)

Select the time unit:

• Hours

• Days

1. Click Save

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🧪 Examples

Example 1: 24-hour payment window

Settings:

• Payment time: 24 hours

Result:

• Winner has 24 hours to complete checkout

• If unpaid after 24 hours, the winner loses checkout access

Example 2: Short payment window (high-demand items)

Settings:

• Payment time: 2 hours

Result:

• Fast checkout required

• Auction moves quickly to the next winner if unpaid

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🔄 Combine with auto-assign next winner

For best results, use this setting together with:

Auto-assign next winner if payment is not completed

This ensures:

• Auctions continue smoothly

• The item is offered to the next highest bidder automatically

• No manual admin action is needed

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⚙️ Allowed to process payment when timeout

What this option does

When the payment time for the winner has expired, this setting decides whether the winner:

• ❌ Cannot pay anymore, or

• ✅ Is still allowed to complete payment

Setting	Result
Disabled (recommended)	Winner loses checkout access after timeout
Enabled	Winner can still complete payment even after timeout

How to set

1. Open the app > go to Settings > General

2. Scroll down to Waterfall winner

3. Tick on Allowed to process payment when timeout checkbox

4. Click Save

Note: This option is not recommended when using Auto-assign winner feature. Why?

• When Auto-Assign is enabled, the system must clearly decide who the final winner is.

• Allowing the first winner to still pay after their timeout creates conflicts:

  • The first winner can still try to pay.

  • But the system may already have assigned the item to the second winner.

• This may result in double orders, overselling, or confusion about who the actual winner is.

Recommended Setup: If you enable Auto-assign, please leave Allowed to process payment when timeout turned OFF for the safest and most consistent auction flow.

Example scenarios

Example 1: Option disabled (recommended)

Settings:

• Payment time: 24 hours

• Allowed to process payment when timeout: OFF

Result:

• Winner has 24 hours to pay

• After 24 hours:

  • Checkout access is removed

  • Next winner can be assigned (if enabled)

👉 Best for high-demand or time-sensitive auctions.

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Example 2: Option enabled

Settings:

• Payment time: 24 hours

• Allowed to process payment when timeout: ON

Result:

• Winner can still pay after 24 hours

• Auction does not automatically move on

• More flexibility for the winner

👉 Useful for custom orders or manual follow-up situations.