Set up payment time for winner

Time limit for the winner to process the payment

The admin can set up the remaining time since the auction end for the winner to pay for the auction item(s).

If the remaining time ends and the winner still doesn’t complete the payment, he will lose the auction. The draft order for the winner will be deleted automatically.

Steps to manage

1. Open the app > go to Settings > General > scroll down to Waterfall winner

2. In the Time limit for the winner to process the payment field, enter the time amount by hours/minutes you want

3. Click Save

For example:

The admin enter 24 hours in the field. In the 24 hour since the auction ends, the winner must complete the checkout process to pay for the item(s) he won. If not, he/she will lose the auction.

Allowed to process payment when timeout

But there’s another case that the winner will not lose the auction even Time limit for the winner to process the payment ends. If you want to allow the winner(s) continue to pay for the auction items although the time limit is reached, please follow the following steps:

Steps to manage

1. Open the app > go to Settings > General > scroll down toWaterfall winner

2. Tick on Allowed to process payment when timeout checkbox

3. Click Save

Note: This option is not recommended when using Auto-assign winner feature. Why?

• When Auto-Assign is enabled, the system must clearly decide who the final winner is.

• Allowing the first winner to still pay after their timeout creates conflicts:

  • The first winner can still try to pay.

  • But the system may already have assigned the item to the second winner.

• This may result in double orders, overselling, or confusion about who the actual winner is.

Recommended Setup: If you enable Auto-assign, please leave Allowed to process payment when timeout turned OFF for the safest and most consistent auction flow.