How Availability Works (Overview)
Learn how staff schedules, service rules, and booking settings work together to control what customers can book.
ℹ️ What "Availability" Means in Tipo Appointment
Availability is the system that decides:
When your services can be booked
Which staff members can take the appointment
Which time slots appear to customers on your storefront
Your booking calendar is generated based on 3 key elements:
1️⃣ The team member assigned to the service
2️⃣ Their working hours
3️⃣ Any blocked dates/times
If any of these limit availability → customers will not see those time slots.
⏱️ How Availability Is Calculated
1. Team Member (Required)
A service cannot be booked unless at least one staff member is linked to it.
Example:
A “Yoga Class” service has only Staff 1 assigned → only Staff 1’s schedule controls available times.
2. Working Hours (Base schedule)
Each staff member has a weekly calendar:
Example: “Staff 1 work Monday–Sunday, 8 AM – 4 PM”
This creates the default time slots customers can book.
If a staff member is NOT available on a day → no time slots appear.
3. Blocked Dates or Times
This includes:
Blocked times instantly hide those time slots from customers.
4.Booking date range
🔗 How Everything Works
Example: What customers see
Staff A working hours: 8:00 AM – 4:00 PM
Assigned service: Yoga Class
Blocked off: Dec 22–30 (no bookings)
Booking date range: Dec 1–31
Time slots on an available day
Pick any available date (for example Dec 15).
Staff A works 8 hours, and the service is 1 hour → customers will see:
(8 start times, last one starting at 3 PM and ending at 4 PM)
Which dates are bookable?
Bookable dates: Dec 1–21 and Dec 31
Not bookable (greyed out): Dec 22–30
These days are fully blocked because of the Christmas break.
Days outside Dec 1–31 don’t show at all because they’re outside the booking window.
So from a customer’s view:
On Dec 10 or Dec 15, they’ll see hourly slots from 8:00 → 16:00.
On Dec 22–30, they won’t see any times; the dates are disabled/greyed out.
On Dec 31, they again see the same hourly slots (8:00–3:00).
🙋 Still need support?
If you still need help, please feel free to contact us at [email protected]. We’ll be happy to assist you further.
