Reschedule or cancel an appointment
Use this guide to change an appointment time (reschedule) or stop an appointment (cancel) from the Tipo Appointment Booking app.
✅ Before you start
You need at least 1 appointment created.
Your staff/team member must have availability for the new date/time (otherwise the time picker may not offer the slot).
📅 Reschedule an appointment
1. Open the app > click Appointments > click on the appointment you want
Choose a view:
Month view = quick overview
List view = easier filtering/searching
Select the appointment to open Appointment details
Click Reschedule (top-right)
In the popup:
Select Team member (if available)
Pick a new time in Date range
Click Reschedule to confirm
💡 What changes after rescheduling?
The appointment’s start/end time updates.
The appointment stays linked to the same customer and service.
If the time slot is not available, you may need to adjust staff availability first.
❌ Cancel an appointment
1. Open the app > click Appointments > click on the appointment you want
Select the appointment to open Appointment details
Choose a view:
Month view = quick overview
List view = easier filtering/searching
On the Appointment details page, click More actions
Select Cancel appointment > confirm to cancel again on the popup
What happens when you cancel?
The appointment is marked as Canceled (or removed from active scheduling depending on your system rules).
The time slot becomes available again (unless blocked by other rules).
🧪 Example: Reschedule
Scenario:
A customer booked Yoga Class on Dec 17, 2025 (08:00–09:00), but asks to move it to a different day.
Steps:
Open Apps → Tipo Appointment booking app → Appointments
Click the Yoga Class appointment → open details
Click Reschedule (top-right)
In the popup:
Date: choose Dec 18, 2025
Time: choose a new time from the dropdown , e.g. 11:00
Click Reschedule to confirm
✅ Done, the appointment date/time is updated.
▶️ Tutorial video
🙋 Still need support?
If you still need help, please feel free to contact us at [email protected]. We’ll be happy to assist you further.
