Common cases & how to fix them

Case 1: Cannot create Bundle Groups

If you cannot create a Bundle or Inventory Sync Group, make sure all required information is properly set up.

Checklists:

• The group must include at least 2 variants.

Example:

A bundle with only one product variant (e.g., just “T-shirt Blue – Small”) cannot be created. You need at least two (e.g., “T-shirt Blue – Small” and “T-shirt Blue – Large”).

• The group must have at least one active location, and that location’s inventory must not be blank.

Example:

If your “Main Warehouse” location has no inventory number entered, the system cannot calculate the initial stock for the group.

• Each variant can belong to only one group.

Example:

If “T-shirt Blue – Small” already belongs to another bundle, it cannot be added again to a second group. You’ll need to remove it from the old group first.

Case 2: Scan, Import, Export, or Report not working

If your scan, import, export, or report function doesn’t start or seems stuck:

Only one task can run at a time.	Wait until the current background process is finished before starting a new one.	If you’re already importing a large CSV file, running a “Scan” at the same time will fail until the import is complete.
These actions run in the background.	You’ll receive an email notification once the task is complete.	After running “Export Inventory Groups,” check your email inbox, the system will send a download link once it’s ready.
Didn’t receive the email?	1. Check your email address in the app’s Settings tab to make sure it’s correct. 2. Check your spam or promotions folder, some email providers filter task notifications.	If you don’t see the export report email, look in the Spam folder or verify the address in Settings.

3.Unexpected Inventory Changes

If inventory numbers change unexpectedly between Master and Component products, it’s usually due to a triggered sync event.

We suggest you open the History tab in the app to review which event caused the change. Example: You may see that inventory for “Bundle A” decreased because an order containing “Master Product A” was created.

Note: History records are automatically deleted after 2 months, so older changes will no longer appear.

If you suspect a sync loop or unexpected adjustment, try reviewing recent orders or edits made through third-party apps that might have modified stock quantities.