Why Isn't the Sync Running?
If the sync isn’t working as expected, here are some common reasons and how to fix them:
1. Check the sync time
When the 2 stores have just connected, the sync runs right after that.
It may take a short time (some minutes) based on the data amount you sync.
After that, when there is a product create/update event, the app will sync in blocks every 30 minutes (all products created/updated within those 30 minutes will sync)
Please wait for about 30 mins after you made change to Source store and then check the result on Destination store.
The inventory is synced in real time. You do not need to wait to sync inventory.
2. You reached your plan’s variant limit
Each pricing plan has a limit on the number of variants you can sync. If your Destination store goes over that limit, new sync events will be paused.
For example: The current plan can works with up to 5000 variants on destination. But your store now has 5100 variants
⇒ plan limit is reached > new sync events will not work.
How to fix:
Either upgrade your plan to support more variants, or
Remove unnecessary products from the Destination store.
3. Product doesn’t have the correct tag
When setting up sync rules, you may have chosen to sync only products with a specific tag. If a product doesn’t have that tag, it won’t be synced.
How to check:
In Source store, please go to the app settings > Share products > see the option you select.
In destination store:
Go to the Destinations store, open the app Dashboard > click on the store URL of the source store to open the connection detail
For Products sync part, tick on checkbox Enable to activate the sync product function
4. Check the sync settings in connection
In Destination store, go to the app > click on connection ID > Matching & Imports setting
For example: you want to add the products A to the Destination store and sync it
But you select the option Only update current items that have the same handle > the product A is still not available in Destination => It can not be synced.
You need to manually add the a new product to Destination that has the same handle with product A in Source store. Another solution is to change the Matching & Imports setting to Create new items if not exist and update current items that have the same handle.
If the sync still doesn’t work for you, please contact us at [email protected] and let us know the information below:
Store URLs
Collaborator code of each store
The products that are not synced
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