# Set payment time for winners

### **Time limit for the winner to process the payment**

The admin can set up the remaining time since the auction end for the winner to pay for the auction item(s).

If the remaining time ends and the winner still doesn’t complete the payment, he will lose the auction. The draft order for the winner will be deleted automatically.

**Steps to manage**

&#x20;1\. Open the app > go to **Settings** > **General**  > scroll down to **Waterfall winner**

&#x20;2\. In the **Time limit for the winner to process the payment** field, enter the time amount by hours/minutes you want

3\. Click **Save**

For example:

The admin enter **24 hours** in the field. In the 24 hour since the auction ends, the winner must complete the checkout process to pay for the item(s) he won. If not, he/she will lose the auction.

<figure><img src="/files/A3VMs3x1L1M78LaDWNhq" alt=""><figcaption></figcaption></figure>

### **Allowed to process payment when timeout**

But there’s another case that the winner will not lose the auction even **Time limit for the winner to process the payment** end&#x73;**.**  If you want to allow the winner(s) continue to pay for the auction items although the time limit is reached, please follow the following steps:

**Steps to manage**

1. &#x20;Open the app > go to **Settings** > **General**  > scroll down to**Waterfall winner**
2. Tick on **Allowed to process payment when timeout** checkbox
3. Click **Save**

<figure><img src="/files/pA4QxdJk1tkWK3yErSYH" alt=""><figcaption></figcaption></figure>

**Note**:  This option is *not recommended* when using Auto-assign winner feature.\
**Why?**

* When Auto-Assign is enabled, the system must clearly decide who the final winner is.
* Allowing the first winner to still pay *after* their timeout creates conflicts:
  * The first winner can still try to pay.
  * But the system may already have assigned the item to the second winner.
* This may result in double orders, overselling, or confusion about who the actual winner is.

Recommended Setup: If you enable **Auto-assign**, please leave **Allowed to process payment when timeout** turned OFF for the safest and most consistent auction flow.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.tipo.io/tipo-auction/~/revisions/3uOn584ZFy41DoorDGbA/winner-and-checkout-flow/set-payment-time-for-winners.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
