# Booking reminders

Booking reminders automatically send emails before an appointment starts. They help reduce no-shows by reminding customers, team members, or merchants about upcoming bookings.

### 💡 How booking reminders work

Booking reminders are based on time before the appointment, not when the booking is created.

You can:

* Send multiple reminders for the same booking
* Choose the time unit (minutes, hours, or days)
* Enable reminders separately for:
  * Customers
  * Team members
  * Merchants (admin)

***

### 🛠️ How to set

1. Open the app > go to **Notifications**
2. Choose who should receive reminders:
   * **Customer**
   * **Merchant**
   * **Team member**
3. Select **Booking reminder**

<figure><img src="/media/9f3c567cfc6736b323f3.webp" alt="" loading="lazy" decoding="async"><figcaption></figcaption></figure>

4. Add a reminder

* Click **Add a reminder**
* Enter a number (for example: `1`)
* Choose the time unit:
  * Minutes
  * Hours
  * Days
* Toggle the reminder **ON**

<figure><img src="/media/5517e3d173f7aa56c085.webp" alt="" loading="lazy" decoding="async"><figcaption></figcaption></figure>

#### ➕ Multiple reminders (recommended)

You can add **more than one reminder** for the same booking.

Example setup:

* **1 day before** the appointment
* **3 hours before**
* **30 minutes before**

This creates a clear reminder flow without overwhelming customers.

<figure><img src="/media/fc26af56db28fe1ad95b.webp" alt="" loading="lazy" decoding="async"><figcaption></figcaption></figure>

5. Customize reminder email content

Each reminder uses the **Booking reminder email template**.

You can edit:

* **Subject**
* **Email content**
* **Variables** (customer name, service, date, time, location)

6 Click Save to update the changes. &#x20;

***

### 🧪 Test your reminders

1. Create a test booking scheduled in the near future
2. Confirm the reminder email is received at the correct time

Tip: Use **minutes** for testing instead of hours or days.

***

**🙋 Still need support?**

If you still need help, please feel free to contact us at <hi@tipo.io>. We’ll be happy to assist you further.